Faridabad, Haryana, India
14+ years in Customer service and Education One of my first memories in school is going to the Parents Teacher meet and having my teacher tell my parents ," She is definitely one of my most talkative kid. No matter where I move her, she communicates with everyone ". Throughout my entire life, I have developed this art of being able to communicate with anyone at any given time. From joining the performing arts team in school and college, to working in different careers that allow me to utilize this skill in different ways, I have learned that effective communication is the very essence of Customer Success in any business model. Being a Senior CSM and retention specialist is exactly what you'd think its like. I am the colleague at work that you come to if you want to get something done. Everybody knows that! I will bend over backwards to help others but I also understand the importance of standing your own ground and holding your own - Balance. At the end of the day my job involves people. We are complicated, we are always changing. Customer connect and rapport building is the core of Customer success. If you are not taking care of your customer. your competitor will!!
Mentoring and Lecturing Management Grads and Under-Grads