India
Sr. SRE & Application Support & Production Support Engineer with years of experience in managing P0/P1/P2/P3 critical incidents, root cause analysis (RCA), SLA/SLI/SLO compliance, and war room/bridge call management for enterprise clients across global environments. Hands-on expertise in application performance monitoring (APM), log management, and production incident response using Grafana, Prometheus, ELK Stack, AppDynamics, Zabbix, and AWS CloudWatch. Experienced in cloud platforms (AWS, Azure), container orchestration (Kubernetes, Docker), and database troubleshooting (MySQL, MSSQL). Skilled in ITSM tools — ServiceNow, JIRA JSM, Zendesk, Opsgenie. Led and mentored 15-20 member support teams in 24x7 production environments with cross-functional collaboration across Dev, DevOps & QA. Currently at Wipro Limited (formerly Harman International – DTS Unit) as Sr. L2 Application Support Engineer. Open to Sr. Application Support / Sr. Production Support / TechOps roles.....
Harman International's DTS unit was acquired by Wipro in December 2025. Continued in the same role post-acquisition.
DTS unit subsequently acquired by Wipro, December 2025.