Delhi, India
Resolve customer enquiries and complaints via chat and phone channels while maintaining high satisfaction standards. Assist customers with order placement, refunds, returns, and exchanges in line with Amazon policies.
Planned parental leave focused on family care. Now fully available and motivated to return to full-time employment.
1. Proactively identify a better alternative for passengers when schedule changes occur on files. Communicate with the passengers and rebook the flights, as well as reissue the ticket using Amadeus/Sabre and Travelfusion. 2. Issue Tickets for voluntary schedule changes. QC files prior to issuing, airline fare rules to ensure the correct change fee is being charged and the fare rules of the ticket are being met. 3. Other tasks as required such as issuing Flexfly Tickets etc. 4. Work closely with different airlines to resolve passengers’ issues.
Analysing customer behavior. Gathering information about customer complaints. Negotiating with customers to renew contracts and retain business. Writing and presenting customer behavior reports. Building positive relationships with customers and business associates.