Mandaluyong, National Capital Region, Philippines
Revenue growth happens when sales processes are simple, CRM data is reliable, and follow-up never falls through the cracks. That's the type of work I enjoy building. My experience spans Revenue Operations, Business Development, CRM Administration, and Customer Success, supporting clients across the US, Australia, and the UAE. Some highlights include: • Managed 500+ outbound touchpoints every month across calls, LinkedIn, and email • Consistently generated 5+ qualified discovery appointments each week • Built Zapier workflows that automated CRM updates and lead routing • Led a distributed team of 9 outreach consultants across the Philippines and Pakistan • Worked directly with leadership to improve CRM workflows, making lead prioritization and pipeline visibility easier for both agents and managers My toolkit includes HubSpot, Salesforce, GoHighLevel, Zapier, Google Workspace, Microsoft 365, Notion, and AI tools that support sales research, documentation, and workflow efficiency. I'm currently interested in Revenue Operations, Sales Operations, CRM Administration, and Business Development opportunities where I can improve sales systems while helping teams close more business.
I successfully led a team of property outreach consultants, driving significant improvements in our listing processes and CRM systems. • Coordinated outreach efforts across multiple regions, ensuring effective communication and collaboration among team members. • Adapted to the fast-paced changes typical of a startup, implementing necessary adjustments to enhance operational efficiency. • Developed skills in team leadership, strategic planning, and CRM optimization to support business growth.
* Completed advanced training in internet, phone, and security systems troubleshooting while building strong coordination and technical communication skills * Utilized CRM platforms and AI-assisted tools to manage customer records, service requests, and workflow tracking activities * Maintained high accuracy in customer documentation, reporting workflows, and account record management * Exceeded training and nesting performance metrics, including first-call resolution and service quality standards
* Managed 60+ daily client interactions across phone and email channels while maintaining a 90% first-contact resolution rate * Prioritized inbox communication, service requests, and follow-up coordination across high-volume workflows to maintain response accuracy and scheduling consistency * Coordinated appointment scheduling and customer retention follow-ups to improve booking continuity and client experience * Maintained accurate Salesforce records, workflow documentation, and customer tracking systems to support reporting visibility and operational organization * Supported retention initiatives and service coordination workflows that contributed to consistent monthly sales performance