Greater Kuala Lumpur
Passionate, organized and self-motivated individual with 6 years of working experience in product development, recipe creation and technical support field. Proactive mindset, committed to satisfactory outcome and able to build relationship with customers and suppliers.
-Handle B2B business development for East Asia (China, Taiwan, Korea) region -Provide technical support to customers
-Handle B2B business development for East Asia (China, Taiwan, Korea) region -Provide technical support to customers
Strengthened existing customer relationships and expanded market share through the development of a new customer base in Chemical Industry. Built professional, long-term relationships with customers and provided effective solutions tailored to their needs. Responded to customer inquiries, preparing quotations, and following up on actions. Monitored debt and collecting payments from customers. Researched on competitor activities and market trends. Supported sales and marketing activities by participating in exhibitions, shows, conferences, and other relevant events.
-Conducted new product and recipe development -Provided professional technical support to local and affiliates industrial sales activities -Monitored R&D and cooking lab workflow and product sampling process -Generated sales and technical training materials to conduct trainings to local and affiliated Sales and R&D members -Led departmental ISO and 5S activities -Committee of Companywide Paperless project, effectively communicated with departments PIC and simplified intra and inter-departmental workflow to establish paperless procedures
-Coordinated and conducted recipe developments to create effective sales tool, increased adoption by 15% -Provided effective solution and technical advices mainly on hydrocolloid ingredients to improve customer’s product quality -Monitored recipe lab workflow and product sampling process -Handled product issues or customer complaint investigations -Conducted market survey to develop strategic innovative idea as sales presentation tools, assisted sales members to build strong rapport with customers