Kai Sern Koh

Senior Patient Service Associate

Singapore

About

Experience

  • Senior Patient Service Associate at National Healthcare Group
    Oct 2023 - Present · 2 yrs 9 mos

    - Manage the clinic's daily operations to ensure a smooth journey for patients with or without medical appointments within the clinic. - Attend to patient day-to-day enquiries such as matter related to medical appointments and medical bills. - Assist doctors in managing patients' necessary follow-up appointments within our clinic or referral to the hospital. - Handling administrative matters like mailing out medical reports to patients, making phone calls to inform patients of abnormal test results, and so on.

  • Program Assistant at QSF Enabler Pte. Ltd.
    Feb 2023 - Jun 2023 · 5 mos

    - Supervise and monitor the learning progress of primary school student. - Plan and conduct activities according to the centre’s curriculum. - To establish and maintain good rapport with students, parents and teachers.

  • Senior Operations and Training Officer at Bizlink Centre Singapore Limited
    Jul 2019 - Dec 2022 · 3 yrs 6 mos

    - Ensure smooth daily operations function in various sites as well as assist in the deployment of manpower. - Conduct inspection occasionally on service delivery standard, workflow, punctuality of workers, workers’ attendance, quality control, and workplace safety adherence. - Communicate with people with disabilities regarding the job scope with a different method. - Conduct On Job Training as well as Individual Training Program for workers and people with disabilities (vocational & service).

  • Customer Service Assistant cum Inventory Controller at MDR Ltd
    May 2018 - Jun 2019 · 1 yr 2 mos

    - Handling customer’s phone calls and emails received as well as doing daily sales reports. - Ensure the physical stock in the inventory is always in tally with the system. - Inventory stock check was being done frequently to ensure no missing or additional part. - Liaise closely with both suppliers as well as the technician who draw the parts daily.

  • Manufacturing Operator at Siltronic AG
    Apr 2017 - Apr 2018 · 1 yr 1 mo

    - Operate the machine in the factory according to the procedure and ensure the product flow smoothly from one process to another. - Do material planning throughout the day to ensure no interruption in between. - Take responsibility for machine idle, unable to produce the required amount of product by the day and also any breakage of the product. - Communicate with the technician and engineer if the machine works differently or out of sync to ensure good quality of the product.