Singapore
I bring with me more than 5 years of experience in the banking and finance industry, previously as a Service Manager in Privilege Banking Centre, serving high net worth customers. Through the years with UOB, I’ve attained an extensive scope of knowledge and experience in bank operations, procedures, audit compliance and regulatory requirements. I am a team player who is able to work well with fellow colleagues. I am very responsible and meticulous with a keen eye for details. With strong background in customer service, I am able to deliver high standards of service to customers with problem resolution ability.
Was deployed to relief branches after 3 weeks of on the job training. - Work closely with the operations team to ensure smooth running of daily operations. - Providing efficient service in assisting with customers’ enquiries and meeting their banking needs. - Handle exceptional transactions approval in accordance to the bank’s policies and guidelines.
- Head of the Service Managers team, providing assistance to the Customer Service Manager to oversee daily operations at the centre. - Ensuring delivery of high customer service and housekeeping standards. - Involved in the setup of MBS Privilege Banking Centre. - Receiving delegates, high-value customers at the centre, presenting to them the new concept of our centre. - Experienced in account opening / KYC /AML checks to ensure strict audit compliance. - Mentor to junior colleagues, providing guidance and sharing of knowledge. - Awarded Excellent Service Award (EXSA) Silver award for recognition of outstanding customer service.
July 2009 - May 2010 (Section Head) - Supervisor to a team of 15 tellers - Conducting ad-hoc briefings on new products/promotions and processes. - Identifying staff's skills gaps and arranging developmental training for them. - Liaising with other departments on more complex transactions/customers’ enquiries. - Motivating staff to provide high standards of customer service. - Ensured that staff comply with grooming and housekeeping standard. Nov 2006 – June 2009 (Remittance Officer-Orchard Branch) - Handling transactions/enquiries relating to remittance and fixed deposit. - Investigating and rectifying customer disputes. - Handling foreign cash. - Mentor to junior colleagues, providing guidance and familiarised them for the position. Sept 2005 – Oct 2006 (Senior Officer – Relief Pool) - Overriding and approving of exceptional transactions. - Transaction vouchers/reports checking. - Handling customers’ enquiries.