Singapore, Singapore
I am an operations and transformation leader with over a decade of experience in banking, specialising in scaling operations, driving cost optimisation, and leading large, multi-team functions. Currently a Vice President at OCBC Bank, I oversee one of the shared services function with responsibility for an 8-figure operations and contracts and a workforce of 100+ direct and indirect reports, delivering efficient, scalable, and technology-enabled operational outcomes. I focus on transforming traditional operations into streamlined, automated, and resilient systems that drive measurable business impact. Key Achievements: - Delivered >$500K annual cost savings through Lean Six Sigma and process optimisation initiatives. - Spearheaded intelligent document processing (IDP) transformation, leveraging automation and data extraction tools to achieve up to 60% turnaround time reduction and ~SGD $1M cost-saving potential. - Led large-scale operations across multiple teams, improving productivity, governance, and operational resilience. - Drove automation and reporting enhancements, achieving up to 80% reduction in processing time. - Developed and coached high-performing teams, with multiple award-winning project outcomes. Core Expertise: Operations Leadership | Process Transformation | Automation & Digitalisation | Cost Optimisation | Vendor Management | Risk & Control | Banking Operations | Change Management I am particularly interested in opportunities within fintech, start-ups and technology-driven organisations where I can contribute to scaling operations, improving efficiency, and/or driving transformation at scale.
Group Operations & Technology | Central Services | Head of Department - Lead end-to-end central services operations within Group Operations & Technology. - Manage an 8-figure operations and contracts and oversee 100+ direct and indirect reports across multiple teams. - Drive operational strategy, workforce planning, and cost optimisation initiatives. - Partner with stakeholders to deliver transformation and efficiency improvements across operations. Transformation & Automation - Spearheaded enterprise-level intelligent document processing (IDP) transformation, integrating high-speed IBML scanner with AI extraction tools to enable automated data extraction and straight-through processing. Achieved up to 60% turnaround time reduction, reduced manual processing risks, and unlocked ~SGD $1M annual cost-saving potential. Vendor Strategy & Governance - Lead strategic oversight of a 11-vendor ecosystem (including bankwide services) as service owner, managing end-to-end vendor lifecycle including onboarding, governance, performance, and renewal. - Drive SLA/KPI-based performance management, improving service delivery, turnaround times, and operational reliability. - Optimise vendor cost structures, identifying opportunities for cost reduction and value maximisation. - Partner with risk functional stakeholders to strengthen vendor risk and governance frameworks to enhance operational resilience and reduce service disruption risks.
Group Operations & Technology | Central Services | Section Lead/HOS - Managed multiple operational teams delivering business-critical banking functions. - Led process transformation and efficiency initiatives to improve productivity and reduce risk exposure. - Oversaw departmental financials, headcount planning, and management reporting. - Partnered with stakeholders to deliver operational improvements aligned with business priorities.
Group Operations & Technology | Central Services | Team Lead - Oversaw departmental financials, headcount planning, and management reporting. - Led an LSS Green Belt project and achieved a cost-saving of >$200k per annum. Certified as OCBC Quality Leader and the project team was awarded Group O&T - Annual Team Award 2018. - Coached a project team and the project achieved a cost-saving of >$280k per annum. Both project leads were certified as OCBC Quality Leader and the project team was awarded Group O&T - Annual Team Award 2019.
Performed navigation duties out at sea. Co-managed a team of junior navigation specialists, in charge of development and training. Assisted in navigation planning for operations. Responsible for routine maintenance of over a dozen navigation equipment to ensure operational readiness. Equipped with advanced technical knowledge to diagnose and rectify defects on-board. Achieved distinction in various combat and technical assessments. Appointed various secondary appointments at the unit level.
[SCS] Collaborated closely with the client to gather user requirements. Prepared SQL codes to facilitate database data creation and maintenance. Assisted in user acceptance testing, system stress testing and regression testing. Responsible for test result statistic preparation and reporting.