Jacksonville, North Carolina, United States
Rooted in Jacksonville, NC, I lead with purpose, creativity, and care—whether guiding clients through case management, choreographing for Uncovering Diamonds, coordinating community events, or building bridges across nonprofit spaces. My work centers on helping others rise, move, and thrive with dignity, support, and opportunity.
I play a crucial role in supporting individuals by coordinating services, advocating for their needs, and ensuring they receive the necessary resources to improve their well-being. Their responsibilities typically include: Assessing Client Needs – Evaluating physical, mental, and financial conditions to develop personalized care plans. Developing and Implementing Care Plans – Creating structured strategies to help clients achieve stability and self-sufficiency. Coordinating Services – Connecting clients with healthcare providers, social services, employment opportunities, and financial assistance. Monitoring Progress – Regularly reviewing client cases, adjusting plans as needed, and ensuring continued support. Advocating for Clients – Representing clients in legal, medical, and social service settings to ensure their rights and needs are met. Maintaining Case Records – Keeping detailed documentation of interactions, referrals, and progress reports. Providing Emotional Support – Offering guidance, motivation, and encouragement to help clients navigate challenges.
In this position, I worked with other representatives to identify prospective customers & contact new and existing customers to discuss their wants and needs. It was important for me to be knowledgeable about the products while emphasizing the features of products to highlight how they solve customer problems. I took my relationships with my customers seriously by making sure to communicate with them during the buying process & following up consistently.
In this position, I organized and coordinated all office procedures. I organized effectiveness and efficiency throughout the office. I was also responsible for developing training protocols and scheduling for the office. I was an Office Manager who had a obligation to my clients and my personnel to be responsible, respectful and orderly. I was responsible for initial interviews for our care givers, phone requests from our clients, scheduling of care visits, answering any customer service calls from our clients, and preparing payroll to submit to the central business office. I handled all concerns regarding scheduling and also direct care concerns through proper channels. I also increased my knowledge of Microsoft Word & Excel as well as becoming efficient in doing background checks.
I organized activities that developed children’s physical, emotional and social growth. I redirected children to encourage safe, positive behaviors and helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean. I also created daily lesson plans for activities. Monitored children's play activities to verify safety and wellness.