Hong Kong SAR
· Technical Evaluation & Scope Review: Handled and rigorously reviewed Work Assignment Briefs (WAB) and evaluated vendor-proposed technical architectures to ensure feasibility, scalability, and alignment with project guidelines. · Stakeholder Coordination: Facilitated clear, cross-functional communication and technical alignment between various Bureaux and Departments (B/Ds). · System Maintenance & Bug Resolution: Managed comprehensive maintenance for internal user platforms, leading problem determination, root-cause analysis, and defect resolution, while overseeing patch deployments. · Lifecycle Documentation: Created, structured, and organized critical system procedure manuals and standard operating documentation. · Impact Analysis: Conducted detailed impact assessments on system performance and user experience regarding upcoming bug fixes, configuration adjustments, and ad-hoc system updates. · Government Liaison & Inter-agency Collaboration: Partnered closely with DPO technical support wings, relevant government B/Ds, and external contractors to streamline maintenance operations and review technical deliverables.
· Remote Infrastructure Operations: Monitored, analyzed, and performed regular system maintenance and advanced troubleshooting across hybrid Linux and Windows server environments. · Vendor & Project Management: Managed external vendor deliverables to ensure tasks were completed according to rigorous quality, timeline, and compliance metrics. · Security & Compliance Audit: Reviewed Security Risk Assessment & Audit (SRAA) documentation and spearheaded the implementation of post-audit remediation tasks. · Data Analytics & Observability: Analyzed log datasets to design and build functional visualization dashboards for enhanced system monitoring. · On-site Data Center Operations: Handled hands-on maintenance for physical on-premise infrastructure and successfully executed complex data center relocation initiatives.
· System Diagnostics & Maintenance: Provided day-to-day operational support, proactive monitoring, and troubleshooting for heterogenous Linux and Windows server environments. · Change Management: Followed up on projects and executed system configuration updates based on specific customer requirements. · Standard Operating Procedures (SOPs): Created, structured, and organized critical technical documentation for internal system procedures. · Deployment Operations: Handled the end-to-end processes of system deployment, migration, and configuration within enterprise data centers, alongside performing on-site maintenance on physical Kiosk hardware.
· Project Execution: Followed Low-Level Designs (LLD) and Standard Operating Procedures (SOP) meticulously to achieve demanding infrastructure targets. · Workforce & Vendor Escort Management: Coordinated outsourced technical manpower (Authorized Service Partners - ASP) and escorted vendors during critical engineering tasks. · Regional Communication: Participated in regional conversations and delivered technical presentations resolving high-priority project concerns in the Hong Kong zone. · Change & Ticketing Operations: Processed Hong Kong data center project modifications and operation maintenance requests utilizing advanced ticketing workflows. · Inventory & Asset Auditing: Assisted data center inventory accuracy and supported stock team management to ensure all operations achieved data center and Huawei cooperative standards.
· Infrastructure Deployment: Directed physical project delivery, encompassing precision cabling, rack mounting, and server/network equipment deployment. · Relocation Management: Arranged outsourced manpower, escorted vendor work, and managed customer site-to-site physical server infrastructure migrations. · Core Systems Configuration: Performed bare-metal server OS reinstallations alongside core switch and router network configuration. · Operations & SLAs: Maintained daily data center operations, performed routine server maintenance, and handled incoming customer requirements via ticketing platforms.
· Deployment & Validation: Conducted precise physical provisioning, installation, and configuration of servers and network infrastructure, including complex hardware failover tests and rack power validation. · Hardware Diagnostics: Handled high-availability data center physical infrastructures, performing component-level break/fix troubleshooting and hardware diagnostics. · Capacity & Cabling Design: Structured project device port assignment mapping and physical network cabling layouts. · Infrastructure Decommissioning: Led project buildout tickets on the Microsoft GDCO system and managed the server and rack decommission process, including the secure removal of Data Bearing Devices.