Luton, England, United Kingdom
I’m a recent MSc Health Psychology graduate with a strong foundation in people engagement, behavioural analysis, and organisational development. My background spans both research and business development, giving me a unique blend of analytical insight and interpersonal skills that I apply to foster positive workplace environments and drive performance. In my roles, I’ve supported diverse teams, built trust with clients, and adapted communication strategies to different needs — from engaging SME decision-makers to supporting non-verbal autistic pupils in tailored learning. I thrive in roles that combine relationship building, problem solving, and evidence-based decision making. My academic training (MSc Health Psychology & BSc Psychology) has equipped me with advanced skills in psychological assessment, data interpretation, and intervention approaches, allowing me to bring a structured, people-first approach to talent development, employee well-being, and organisational improvement.
Conduct over 200–300 outbound calls daily to secure full fibre broadband upgrades for BT customers. Consistently exceed rising weekly sales targets through effective rapport building and needs-based solutions. Cross-sell TV packages and SIMs to maximise customer value and retention. Maintain accurate CRM records to track performance and follow-up opportunities.
Supported non-verbal and autistic pupils in developing communication, social, and life skills through tailored learning strategies. Adapted lesson materials and activities to individual education plans (IEPs) to ensure inclusive participation. Assisted in creating a supportive and safe classroom environment that promoted engagement and wellbeing.
Engaged with SME and MME clients through outboud calls primarily promoting energy product, while also offering insurance and telecom solutions, aiming to become a one-stop shop for clients. Ensured all Service Level Agreements (SLAs) were met before passing leads to closers, guaranteeing smooth handovers and maintaining high-quality and professional customer experiences. Provided closers additional relevant information to enhance the customers journey and to improve conversion rates across the board. Achieved a conversion rate of up to 50%, consistently exceeding performance targets. Personal best of 7 energy opportunities and 1 telecom opportunity generated in a single day, with a 40% in day conversion. Maintained high activity levels with KPIs including 200 dials and 120 minute talk time daily, showcasing strong work ethic and persistence. Hand-picked by senior management to work on a high-profile data set prior to its release into the wider pool, reflecting trust and a recognition of my performance. Developed strong interpersonal and negotiation skills, successfully building targeted rapport with diverse clients to drive sales and to exceed targets.
Supported the design, data collection, and analysis of psychological research projects, including experimental and survey-based studies. Managed participant recruitment, health screenings, and scheduling to ensure smooth study execution. Conducted statistical analysis using software such as SPSS to interpret complex datasets and to contribute to meaningful findings. Assisted in literature reviews and prepared study materials. Played a key-role in a study investigating pain-discounting - exploring how individuals value or discount pain over time. providing insight into decision-making and behavioural responses to discomfort. Contributed to maintaining ethical standards and data integrity throughout the entire research process. Developed strong collaboration skills by working closely with the primary researcher and interdisciplinary teams.