India
Managing New Initiatives & Product Development at UrbanPro - Managing the UrbanPro platform launch for international. - Managing AI implementation efforts in the Platform and across the company, ensuring alignment with business goals and maximizing the impact of AI technologies. - Improved login and signup processes for tutor and learner applications. - Refined UI/UX for App, Web, job and country-specific pages which resulted in the increasing of customer satisfaction and Retention in the platform. - Implemented international currency support and integrated Stripe for seamless international payments, including currency conversion handling. - Researched and developed country-specific categories to better serve international users, enhancing the Internal tools to support onboarding of International users. - Spearheaded the development of category-specific learner apps, resulting in the launch of 57 apps in under three months. - Achieved improved acquisition metrics in the app and top rankings for several keywords in the Google Play app store. - Collaborated with the OPS team to understand their manual audit process and improved it using AI models, optimizing operational efficiency and saving 4 Hours of daily operational work with fewer people involvement than the previous process. - Analyzed the performance of the AI system to ensure its effectiveness and reliability. - Enhanced ID document verification system for international onboarding. - Maintained regular communication with users for continuous improvement. - Worked closely with cross-functional teams, including leadership, product managers, developers, designers, QA, marketing, and customer success and external collaborating parties to drive successful project outcomes.