Berlin, Berlin, Germany
Change Management is a cultural thing : either you embrace it, or you fight against it. Change Management has always been a key success factor in : Corporate transformation, disruptive technologies, product launches, and restructuring in a fast-paced moving hi-tech industry. In the past, a successful new service launch needed a decent market study, strong product Management, and all kinds of classroom/face-to-face training sessions (sales, technical, processes/back-office). But we now know that training is a major key success factor at all steps, and is used more and more with self/e -learning combined with efficient and interactive webinars (eg AMA). Today, Service has evolved towards a more customer-centric approach, and the best digital approach is based on User eXperience (customer journey). Whether a formal Program/Project Management style is needed or a fast/agile approach, success depends on the goal and furthermore on the people you are assigning to this project. It is important to remember that CXOs need to lead by doing, not delegating and to collaborate with other C-level players in order to achieve success. I believe Change Management and consulting are all about finding wilingness in people, giving them the right tools to allow them to learn and accomplish their goals themselves. This ensures they get results quickly and overcome showstoppers. It's all about Corporate Culture. And Cultural differences in general. For example, the French and German approaches to punctuality, or pramgmatic versus intellectual presentations. AI is about to change the world just like the Internet did. Real-time translation, fake news detection, intelligent (context based) chat-bots are already taking over. The other fast growing revolution is blockchain technology, which allows decentralised trusted exchanges and certification. Change Management relies on all of the above factors, and the ability to develop using an agile approach. However, there is always something unexpected that this will pop up in any new project. Try and use this as an opportunity for another great idea and success.
Enterprise Customer Onboarding, Cross-Cloud Solution Consulting, SSO
Change Management : Moving from Classroom and Customer Site Training to 100% Online Training. Developing the course material in German, English and French for System Administrator training sessions. Preparing the technical environment to promote excellence in installation and maintenance for our Partners. Developing the Virtual Environment and setting up the Hardware to enable full "Hands-on" experience during most of the training. Problem-based learning / Use case scenarios and Best Practices. Part of our Support Team on a regular basis make is posible to become a SME (subject matter expert) faster and continously improve training material. Keywords include : LMS, Remote Desktop, VMware Vsphere, Camera Setup, Agile, Software development, Cayuga. Keywords also : Change Management, Agile, Cultural differences, Train the trainer.
Formalised the Information System SaaS trajectory of a Major Group using a proven method (SmartLane IT Compass) Training : Developed a custom "Companion Teacher Guide" (train the trainer doct) of the method Supported local teams implementing the method in different countries Coached dedicated team (competence transfer). Agile Cloud Native/Web Application development using : Google Sites / Google Sheets / Google Visualisation / Google Apps scripts tools Resulting in neat custom Pie-Charts reports
Senior IT Consulting for a B-To-B international Medical Equipment Marketplace. Writing product functional requirements translating vision and business requirements, using user-centered design principles. Participating in definition and design of web features, utilizing wireframes, mockups and prototypes. Complete e-banking environment integration, using Mangopay™ SDK. Definition of all use(r) cases/stories, payment workflows and technical tests. Dev Training/transfer of skills. Customer (Buyers & Sellers) Journey/experience review/testing.
Another Garde : New York-based curated online store for Women’s fashion: designers’ clothing, accessories, jewelry and lifestyle. The company builds creative partnerships with emerging designers to help them reach a global market. Another Garde also has a private label collection for clothing and accessories. • Operations support towards the website launch (Shopify™ based solution) in Fall 2015 : SEO, customer email templates, troubleshooting, platform testing, UX analysis etc. • Develop and implement a first rate Customer Service Strategy and Customer Care policy and practice including the production of surveys, training manuals and protocols • Build standards for designer partnerships including certification and training • Develop overall KPIs / Business Performance Analytics and monitor processes and results • Map supply chain and multi-platform and processes integration (shipstation, carriers, customer care etc.) for international shipping & operational support for FR & DE • Advise and support the company’s Funding & Business Strategy definition and implementation • Work with founders and other board advisors based in the USA, Spain, Germany and Switzerland on UX, Sales and Marketing and Operations