Metro Manila
Dedicated and detail-oriented Healthcare Virtual Assistant with nearly two years of experience supporting U.S.-based healthcare clients. Background in case management, referral coordination, and medical transcription, with a strong focus on accuracy, efficiency, and patient-centered care. Experienced in managing complex administrative workflows in remote settings while maintaining high-quality standards. I’m passionate about improving healthcare processes and contributing to teams that value collaboration, reliability, and meaningful patient impact.
• Performed freelance work with flexibility to meet employer-set deadlines through an online portal. • Transcribed 20-min to 1-hour audio and/or video files non-verbatim. Files include clinical consultations, medical research, market research, court hearings, interviews, podcasts, business meetings, etc. • Reviewed and edited transcribed reports and corrected material for spelling, grammar, clarity, and proper formatting and sentence structure. • Thoroughly researched technical jargon to expand skills and knowledge. • Transcribed sensitive documents with complete confidentiality.
• Email management of 5 different emails. • Adding new patients to spreadsheets and portal. • Processing new patient's referrals from law firms and new referrals from affiliated providers. • Case management of various law firms for minimal and high-limits cases. • Communicating with law firms and providers as well as with client via phone call, text message and email for treatment with MD, chiropractic/physical therapy, pain management, orthopedic, or surgery. • Requesting and sending medical bills and records from providers to law firms. • Overseeing co-virtual assistants and assisting with their queries.
• Extracted blood from young and adult patients • Assisted in blood extraction among newborn patients • Interviewed patients regarding their medical history • Provided patients concise instructions regarding specific procedures and preparations for special tests such as serum aldosterone, plasma renin activity, 24-hour urine metanephrine, and plasma metanephrine • Received and accessioned send-out blood and urine samples from partner hospitals and laboratories • Performed routine blood chemistry tests such as: – Blood electrolytes such as sodium (Na), potassium (K), chloride (Cl) – Serum creatinine and urine creatinine – Blood Urea Nitrogen (BUN) and Blood Uric Acid (BUA) – SGPT/SGOT – Random Blood Sugar (RBS) and Fasting Blood Sugar (FBS) – Lipid profile – TPAG – Magnesium, Total Calcium, Phosphorus • Conducted the following serological tests: – TORCH testing (Toxoplasma IgG/IgM, Rubella IgG/IgM, CMV IgG/IgM, HSV 1&2 IgG/IgM) – EBV VCA IgG/IgM – Varicella Zoster IgG/IgM – Measles IgG – VDRL – HbsAg – Serum IgA, IgG, IgM • Experienced in using the following equipment: – Erba Mannheim Clinical Chemistry Analyzer – EMP M201 Microplate Reader (ELISA) – Perkin Elmer Wizard 2 10-Detector Gamma Counter • In charge of daily encoding, printing, releasing of 50-60 results to patients and partner hospitals and laboratories via email or pickup • Responded to patient inquiries via phone calls, text messages, and emails