Seattle, Washington, United States
I am a music director and actor in the greater Seattle area, and a software engineer working at Docusign. Visit https://justinttran.me for my theatre resumé, software engineering resumé, and portfolio.
Company was acquired in May 2024 by Docusign
- Team lead of the Digital Experience Creator team, focused on building a React web portal allowing Qualtrics customers to create and customize tools for receiving feedback on their customers’ digital experiences, backed by REST APIs serving data to the front-end applications - Owned and developed multiple services and features for Digital Experience Analytics, a real-time session replay feature recording and storing thousands of user sessions per minute, live on customer websites - Designed and led development of a Node service that returns over 500 definitions per minute to customers; migrated existing asset definitions from Qualtrics-hosted databases to an AWS DynamoDB database and seamlessly transitioned existing customer requests to the new service - Led the team in an engineering-wide effort to extract teams’ microservices from a legacy monolithic Qualtrics PHP codebase
- Implemented new rendering code for Qualtrics assets displayed on customer websites, so that assets are accessible by WCAG 2.1 standards and responsive based on the user’s browser - Led a key customer-facing project for the team’s mobile SDKs, which allowed customers to create embedded dialogues in their apps and collect feedback using Qualtrics surveys - Improved latency of targeting logic evaluation by 2x, by migrating server-side logic evaluation to the client-side while maintaining parity with existing functionality
Developed a web application to help Cornell students plan their semesters. See https://samwise.today/
- Developed an in-product notification system with React and Redux - Made additions to Qualtrics’ main PHP codebase to send new notifications for consumption by the front-end client - Used Webpack to compile project into a single asset bundle for integration to the main product