Los Angeles Metropolitan Area
Product and design executive who builds high-impact products and teams in complex environments. Currently leading PIMCO's $7M enterprise AI program, delivering $33M+ annual business value through products that achieve exceptional adoption (98% front-office) while navigating regulated environments. Rare combination of product strategy, design leadership, and technical depth. Track record includes: - Growing design teams from 2 to 16 and shipping design systems at scale - Building AI product portfolios from zero with measurable business outcomes - Leading at Meta, Alipay+, JPMorgan Chase, and PIMCO across payments, fintech, and investment management My expertise: Enterprise AI productization • Design systems & operations • Product strategy & P&L • Team building • Stakeholder management in regulated environments • Shipping products people actually use
Lead PIMCO's $7M enterprise AI program across strategy, product, and design. Manage 12-person core team plus cross-functional guild spanning Technology, Risk, and Compliance. Deliver ~$33M annually in measurable business value. Highlights: - Built product portfolio from zero to five production AI products achieving 64-98% adoption across user bases - Unified Product and Design leadership - reduced concept-to-prototype cycle 90%, cut defects 31% Shipped Vera (multimodal AI assistant reaching 98% front-office adoption in 9 months) - Launched Portfolio Builder contributing to $600M+ AUM growth while increasing team capacity 30% Built enterprise design system and established AI-driven design practice - Scaled Research & Analysis Agent returning ~9,800 analyst hours annually across 140 users Strategic contributions: - Established frameworks for responsible AI, evaluation methodology, and governance - now firm standard - Managed $7M budget across vendors, infrastructure, headcount while maintaining C-suite/stakeholder relationships - Created telemetry, A/B testing, and evaluation frameworks driving data-informed decisions
Led design for Business Activation and Payments products impacting 1B+ monthly active users across Meta's family of apps. - Redesigned business onboarding reducing time-to-first-revenue from days to minutes for 200M businesses, 20M creators - Designed tax verification flow increasing completion from 56% to 92% - Launched Split Payments in Messenger achieving 18% adoption (3.25M users in pilot, 34.5M at full rollout); standardized across WhatsApp, Messenger, Instagram
Built design organization from 2 to 16 for Alipay's digital wallet serving Southeast Asia and 750M legacy users. Set 3-year roadmap tied to $2B international expansion. - Launched new market product: 2.1M DAU, 8 transactions/user/month, $1.2B processed in first 6 months - Increased CSAT from 42% to 77%, reduced onboarding drop-off 63% - Built 1,600-component design system powering 50+ surfaces; halved design-to-handoff time - Reduced fraud spend 90% through security feature design
Led Nora for 2 years simultaneously managed fundraising, product development, and engineering resources; a juggling act that compressed years of leadership experience into an intensive 2-year sprint. NORA is a social app that turns social media contents into real world hangouts-see something cool on TikTok or Instagram and instantly create an event for it. - Drove the 0-1 cycle with user interviews, shaped our MVP scope and created rapid prototypes for iterative validation. Owned roadmap, PRDs, backlog, and features prioritization to ship iOS/Android builds every two weeks. Led a small team of engineers through daily stand-ups and sprint planning while keeping us focused on our core metrics: activation, retention, and referrals. Instrumented analytics and ran A/B tests, usability studies that increased user engagement. - Raised $100K in pre-seed funding and graduated from Y Combinator's first Startup School securing ~$50K in credits from AWS, Stripe, GCP. Managed our go to market strategy including building a beta waitlist, reaching out to content creators, and maintaining tight feedback loops with early users. - After two years, we decided to sunset when we couldn't hit our growth targets. The experience taught me invaluable lessons about product market fit, launching products with a lean high-impact team, and when to persist versus when to pivot which are insights I now apply to every product decision I make.
Led design for Chase Mobile Banking app shipping like across transfers, bill pay, P2P and rewards with notable features like Quick Pay with Zelle, Chase Pay, Cardless ATM; scaled active users from 19M to 26M.