North Attleboro, Massachusetts, United States
Strategic and operationally-minded Channel & Alliances Leader with ~20 years of experience driving global go-to-market success across high-growth SaaS and enterprise technology firms including VMware, Dell Technologies, Red Hat, and Exclaimer. I bring a rare blend of strategic vision, operational discipline, and executional rigor to build and scale high-performing partner ecosystems. I specialize in: • GTM Strategy & Planning across OEM, GSI, CSP, MSP, Disti, and ISV routes to market • Partner Program Design, Operational Frameworks & Governance Models • Channel Operations & Transformation – Strategy, Systems, Processes, and Insights • Market Intelligence, Competitive Analysis, and TAM Modeling • Executive-Level Communication, Alignment, and Stakeholder Management Known for building bridges between vision and execution, I lead complex, cross-functional initiatives that align internal stakeholders and partners to accelerate growth, unlock new routes to revenue, and improve partner/customer experience. From building $1B GTM plans to standing up partner analytics platforms and transforming global support models, I lead with a data-driven, outcomes-focused mindset. 💡 Trusted as a go-to problem solver who thrives in ambiguity and drives results in highly matrixed global environments. 🎯 Passionate about raising the bar for partner engagement, business planning, and operational excellence. 🤝 Committed to driving measurable partner success — and the internal systems and culture that support it. Outside of tech, I’m a two-time elected President of the North Attleboro Town Council (serving a community of 30,000+ with a $100M+ budget), former VP, youth coach, and a proud advocate for public service and community leadership. Let’s connect if you’re looking to build, optimize, or scale a modern partner ecosystem that performs.
Brought in to assess, rebuild, and scale Exclaimer’s partner ecosystem in alignment with aggressive growth goals. Led a top-down review of all channel functions—sales, ops, support, success, program design, portal, and GTM strategy—to define a scalable, partner-centric operating model. 📈 One key insight: poor partner experience was the #1 blocker to growth. While architecting a long-term GTM strategy, I focused on high-impact, near-term improvements to partner operations and experience. 🔑 Highlights & Impact: • 📊 Support Transformation – Implemented SLA-driven KPIs (response/resolution times) to improve partner accountability and outcomes—results realized within one quarter. • 🔄 Operational Alignment – Redefined Partner Account Manager and support team workflows to streamline handoffs and increase case resolution speed. • 🧩 PRM Stabilization & Roadmap – Resolved systemic backend issues (Salesforce ↔ Impartner) and launched roadmap to the next-gen “Partner Experience” platform. • 📚 Channel Data Hub – Centralized all partner and channel analytics (NPS, pipeline by RTM, support trends) in Confluence to drive smarter decisions. • 🛠️ 2025 Channel Operating Framework – Designed and secured C-level support for a global 9-pillar plan to enable scale and growth: 🛟 Partner Support 🚪 Partner Portal 🧠 Training & Enablement 🧱 Partner Program 📈 Channel Intelligence 🔁 Distribution Strategy 🛒 Marketplace GTM 🇺🇸 U.S. GTM 🌍 EMEA/APAC GTM ✅ Outcome: Delivered immediate operational improvements and created a foundation for scalable, partner-led ARR growth across MSP, CSP, Disty, and marketplace routes to market.
3X elected Town Council President (top vote getter), most recently in 2024. North Attleboro is a town of ~30K population w/ an operating budget of ~$100M. This is an unpaid, volunteer position that allows me to leverage my skills in business planning, relationship management, operational strategy and planning, as well as my energy and passion, to give back to my community.
Elected to the town of North Attleboro (population ~29K) Board of Selectmen, which is the executive branch of the town's government.
Brought in to drive strategic transformation across VMware’s global partner ecosystem. Spearheaded partner-led GTM and planning frameworks, business insight initiatives, and multi-cloud growth strategy in collaboration with Lenovo and key stakeholders. 🔹 $1B Multi-Year GTM Plan Led design and rollout of a cross-functional planning system used jointly by VMware and Lenovo, enabling the first year of a 5-year, $1B revenue roadmap. Boosted interlock and execution across sales, alliances, and product lines. 🧭 Strategic Framework Development Built VMware’s enterprise-wide strategy management framework—from vision setting and GTM planning to execution. Standardized templates, escalation paths, and results reporting enabled scalable growth across Edge/AI and Lenovo TruScale. 📊 Partner GTM Readiness & Growth Conducted a comprehensive GTM Readiness Assessment, uncovering ~$400M in incremental revenue within Lenovo’s Intelligent Devices Group (IDG). Joint plans accelerated market expansion across multiple strategic vectors. 📘 Thought Leadership Co-authored the IDC eBook “VMware Partner Opportunity in a Multi-Cloud World”, advancing market understanding and partner opportunity modeling. 🔍 Business Insights & Analytics CoE Established VMware’s first Market-In Center of Excellence—combining 3rd-party research, internal tools, and expert analysis to drive data-informed strategic planning. 📈 Executive Dashboards & TAM Modeling Led creation of Tableau-based dashboards for execs and field leaders. Built VMware’s first-ever Services Partner TAM and Market Share models using IDC and internal data—now foundational to ecosystem planning.