Walnut, California, United States
PMP certified project coordinator, focusing on delivering 100% of internal project life cycle in an efficient manner
• Executed 100% internal project life cycle, delivering over 1500 servers to sites in EU and NA regions in single year. • Communicated with data center vendors and local remote hand teams for new site developments in 8+ countries. • Collaborated across procurement, logistics, and engineering teams with bilingual communications to hit the organizational goal of delivering all technology platforms to clients within 2 weeks of physical deployment. • Executed 100% internal project life cycle and documentation to ensure smooth handoff for customer facing teams. • Created 10+ training documents for streamlining onboarding process for new hires.
● Monitored server family of products quality trends across multiple geographies, delivering timely reports to overseas teams resulting in 40% reduction in reoccurring defects. ● Created quotes for clients based on their OEM/ODM needs and provide advice on optimal component selection and system configuration for client-specific purposes. ● Created and utilized master log to keep track of QC issues, resolving all 126 cases of 2020 by February 2021. ● Prepared and presented to international team during weekly meetings on product quality trends, resulting in estimated $120k from escalating device faults. ● Resolved 4U60 JBOD design issues that have occurred since product inception in 2013, pinning down that root cause to backplane design.
● Executed rigorous daily testing of over 40+ units a week to guarantee quality assurance standards, resulting in successful deliveries of only products that met company standards. ● Identified product issues and developed efficient strategies to troubleshoot complications that heightened problem-solving efficiency by 40%. ● Developed extensive instructional documents for internal team of 50+ employees which reduced assembly times by 15% by minimizing repeat inquiries and providing live demos for kickoff. ● Created standardized product reporting template for engineering to quickly identify and streamline root cause resolution process.
● Crafted reports to track website performance through Google Analytics for 5 campaigns ● Provided translations for site content from Mandarin to English on 70+ web pages ● Initiated and provided content for presentations and strategic messaging for Computex