Zurich, Switzerland
An engaging leader known for my ability to connect topics and people. Passionate about bringing people together to focus on delivering value and doing things right for our clients, our people and our company. With more than 20 years of reinsurance/ insurance experience across client and product management, operations and strategy.
Shaped and drove strategy implementation and the customer agenda across EMEA markets, ensuring country relevance and alignment with Group strategy. Responsible for Regional internal communications.
Driving the Divisions' client and operational strategy globally; creating clarity and pride in our value proposition, driving service improvement and digitisation/ automation, and ensuring we deliver thought leadership and solutions which add value for our clients. Managing the provision of Consulting capabilities (change & project management) across all P&C Divisions.
Development and delivery of solutions which enhance the value of our clients' inforce, as well as driving globally consistent delivery of our contractual commitments to clients, and leadership of our L&H technical accounting/ claims admin teams (160+ people) in Bratislava and Bangalore
Built and led a Operations unit to support L&H Executive Teams on Operations, ensuring continuity across functions, driving operational excellence, leading the transformation of the operating platform and shaping the target operating model.