Metro Manila, National Capital Region, Philippines
With almost 8 years of experience in the IT industry, I have effectively led and executed various projects, encompassing roles in project management, business analysis, and key account management. My career path has cultivated my core competencies in stakeholder management, contract management, risk mitigation, business requirements analysis, etc. My background with IT solutions vendors has further honed my abilities in managing client relationships, eliciting and understanding business requirements, and delivering tailored solutions. I was recognized for my contributions to overall account performance and client satisfaction, receiving multiple awards. Certified in Lean Six Sigma Yellow Belt, I am adept at process improvement and quality management, ensuring that projects are delivered efficiently within timeline, scope, and budget. I am seeking to leverage my extensive experience and transition into a dedicated project management role, where I can continue to drive project success and contribute to organizational growth.
Centralize all IT vendors and contracts into a single database and repository (a) to monitor IT vendor performance and spend rate, to generate actionable reports for strategic sourcing, and to reinforce risk mitigation measures and operational efficiency. ● Manage and maintain the IT vendor database and repository to ensure accurate data for report generation. ● Establish IT vendor management processes and policies in line with Vendor Management and Contract Management Lifecycle standards, including creating report templates, dashboards and scorecards. ● Serve as the Point Person for IT vendor engagements and management practices, collaborating with project management teams to ensure smooth service delivery and resolve issues/disputes. ● Coordinate with Contract Owners to understand the operational, financial, and legal impacts of renewing, renegotiating, or terminating IT vendor engagements.. ● Support IT Tower Leads in annual strategy and budget planning workshops to develop the Annual Budget Plan. ● Provide regular and ad-hoc reports on IT Project Portfolio, Annual Budget Planning, and Contracts Management, etc. ● Lead and manage projects as a Project Manager/Business Analyst.
● Serve as the Primary Point of Contact for a key global account, building long-term client relationships with key individuals and acting as a trusted advisor to strengthen client satisfaction and retention. ● Liaise between Client Team and Internal Stakeholders to facilitate gathering client’s requirements to propose the best solution, to align progress updates, and to resolve issues. ● Communicate with Client Teams through various platforms to address their business needs, ensure successful service delivery, and progress updates on ongoing initiatives. ● Engage with Client Teams to evaluate client’s business needs and pain points in order to recommend and deliver tailored solutions that align with their business goals. ● Strengthen the organization’s position as an industry expert, seeking opportunities to add value to the client and to align solutions with their business goals. ● Track and analyze metrics on account performance and client’s product usage to identify strategic growth opportunities, and mitigate potential risks.
● Deployed to MRM McCann for a 3-month engagement as a Recruitment Specialist for their technical/IT hiring.. ● Collaborate with client stakeholders to create and publish technical job descriptions tailored to capture the desired technical skills and expected role responsibilities. ● Leverage sourcing channels and professional networks to source and evaluate candidate profiles for further screening. ● Conduct initial screening interviews to assess candidate fit and endorse qualified profiles for management interview. ● Align with client stakeholders to assess their department’s hiring needs and align with business goals.
● Manage the end-to-end recruitment process for a key client account, overseeing the fulfillment of job requisitions from client calibration meeting to new hire onboarding. ○ Calibrate with client proponents to define job requisitions, including role requirements, job descriptions, non-/technical qualifications, etc. ○ Develop and execute sourcing strategies using online job portals, databases, and professional networks. ○ Engage candidates to discuss career opportunities and guide them through the recruitment process from initial contact to offer acceptance. ○ Conduct interviews alongside client proponents and gather feedback to shortlist candidates. ○ Facilitate job offers and new hire onboarding, ensuring offer acceptance and document submission and completeness. ○ Maintain the accuracy Recruitment Management System (RMS) with up-to-date candidate profiles and requisition statuses. ○ Coordinate with cross-functional teams to prepare new hires for client onboarding and deployment. ○ Consolidate and deliver regular recruitment reports to leadership. ● Spearhead strategic planning for client Hiring Drive events, managing candidate pipelines, logistics, and interview schedules. ● Coordinate with client proponents and internal teams to align on job requisitions, discuss sourcing strategies, address challenges, and provide market insights. ● Orient new team members on the key account’s recruitment process, systems, account mapping, and ongoing initiatives.
● Support key clients in the EMEA region, such as TalkTalk, MSD, and Valeo Peiker Telematics, etc. in their talent acquisition activities by sourcing and endorsing candidates from both direct and indirect channels, conducting market mapping, and building talent pools. ● Collaborate with EMEA counterparts to align on new and existing client requisitions, provide candidate progress reports, and promptly address any challenges or issues. ● Consolidate and deliver reports on candidate sourcing activities and progress to EMEA counterparts. ● Proactively assist other regional teams with their candidate sourcing activities as needed. ● Perform administrative responsibilities such as candidate database management, diary management, and timekeeping.
● A member of the Manila Talent Delivery Center’s pioneer team that supports talent acquisition initiatives of North American Client Teams in their candidate sourcing and talent pooling activities. ● Deliver administrative, process management and reporting support efficiently to the Manila and North American Teams. ● Maintain the integrity of the candidate database to ensure accuracy and up-to-dateness of the system information