Justina Lai

Senior Enterprise Customer Success Manager at Miro

United Kingdom

About

Experience

  • Miro (2 yrs)
    • Senior Enterprise Customer Success Manager
      Apr 2026 - Present · 3 mos

    • Enterprise Customer Success Manager
      Jul 2024 - Present · 2 yrs

  • Strategic Client Strategy Manager at Attentive
    Sep 2022 - Jun 2024 · 1 yr 10 mos

    As an International Client Strategy Manager at Attentive, a Series E MarTech start-up (~$900M in VC funding), I advise on CRM strategy for a book of over 50 clients including Monsoon UK and Victoria Beckham Beauty worth $5M ARR.

  • SoPost (London, England, United Kingdom)
    • Customer Success Manager
      Sep 2021 - Nov 2022 · 1 yr 3 mos

    • Account Coordinator
      Mar 2020 - Aug 2021 · 1 yr 6 mos

  • Graduate Management Trainee at Lane Crawford
    Sep 2018 - Feb 2020 · 1 yr 6 mos

    During my rotation around the Central Buying Team, my role as a Graduate MT includes: - Liaising with vendors on a daily basis for order consolidation, - Utilizing Excel to generate data specific to the buying teams' and/or vendor needs, - Compiling product information and arranging logistics to improve product knowledge across the Hong Kong retail stores and strengthen partnerships between the retail team and merchandising team, - Managing financial and legal accounts with internal departments for our 40+ partnering international brands - Organizing internal records for effective management of day-to-day information need for various parties.

  • Summer PR Intern at Porda Havas International Financial Communications Group
    Jul 2017 - Aug 2017 · 2 mos

    As a PR intern, I was responsible for tasks in both the PR team and the Events team: - Day-to-day tasks relating to PR include compiling souvenir proposals, reading and summarising local and international news on a daily basis for client news updates, and liaising with clients' target media personnel and investors. - Event coordination tasks include designing of attendee databases on Excel, designing and formatting interim results presentations for client AGMs, post-AGM database analysis, and English-Chinese translations.