Greater Cleveland
Manage employees schedule, work queues, and inbound/outbound calls. Create and implement Standard Operating Procedures, training manuals and policies. Direct weekly meeting to discuss workloads, duties, changes in procedures and company updates. Process reports weekly for the Owner and CEO for the department. Create discount codes and assist with marketing emails to promote sales and gain business. Lead, manage and motivate employees within the organization. Process refunds. Analyze order processing and shipping details daily.
Process Withdraws, checks, Money Orders, certified Checks, loan, and credit card payments. Within 4 months I was promoted to an ATM Custodian- Fill ATM with correct denominations. Placed orders for Cash through the Federal Bank. Correct any discrepancies with issues such as Overage and or shortages. Content Management- Make sure all documents are in the system correctly and honored by law. offer products such as Credit Cards, Home Equity Loans and Mortgage loans. Send potential business opportunities to Bankers while Compling with all Federal and Government Laws.
Collections for past due balances. Releasing orders for delivery. Updating account information. Credit Application approvals with Terms and contracts for all new applicants. Setting up new customer accounts. Sending Statements and Invoices. Reviewing accounts that are over the Credit Limits and requesting payment. Assisting outside Sales with account information and increasing revenue by 100K with in the first 90 days of employment.
Account Receivable Specialized billing for major executive accounts such as the County of Cuyahoga. Collection of meter reads. Processed Credits and refunds for customers. Revised and approved credit applications. Collections of defaulted accounts. Created Excel spreadsheets for invoicing purposes. General data entry for updating billing info such as "Bill To" or "ship to". Dispatch 2012-2014 Receive incoming calls from customers with technical issues on their copier machines. Dispatch technicians to customer sites for repairs. Order parts for customers on behalf of the technician’s behalf. Process daily reports for Operation managers. Manage all inventory Supply Processor 2010-2014 Receive incoming calls and emails with toner order request for their copy machines. Make outgoing calls to confirm orders. Researched OEM and Encompass models for copiers to place proper toner orders. Cancelled orders and replaces defected toners. As an employee, I accomplished “Employee of the month” 5 times in the 7 years. I was promoted to 2 positions with the company and developed knowledge in sales and administration.