Grand Rapids Metropolitan Area
As a General Manager at Mister Car Wash, I apply my leadership skills and experience to ensure the smooth operations. My experience in operations, organizational leadership and sales has equipped me with the knowledge and tools to effectively manage teams and lead projects. I am passionate about creating a positive and productive work environment, where employees can grow and thrive. I also have a strong background in team building and leadership development, which enables me to foster collaboration and motivation among my team members. My goal is to contribute to the success and growth of Mister Car Wash by implementing efficient processes, improving customer satisfaction, and enhancing employee engagement.
-Direct operations, staffing, and financial performance for a business generating more than $3 million in annual profit while aligning operational priorities, team development, and customer experience objectives. -Analyze KPIs, labor metrics, sales performance, and financial results using Domo to identify trends, prioritize improvement initiatives, and support data-driven decision-making. -Develop managers and frontline leaders through coaching, performance management, and accountability systems, while leveraging Microsoft 365 to strengthen communication and operational coordination. -Drive continuous improvement by identifying workflow inefficiencies, implementing operational solutions, and leading team initiatives that improve service consistency, customer retention, and overall business performance.
-Directed operations across three locations, leading three managers and 40+ team members while aligning teams around standardized operating procedures, organizational priorities, and performance goals. -Led operational improvement initiatives that increased regional membership conversion above 20%, including improving an underperforming location from 11% to 24% within 30 days through process improvements and performance management. -Conducted operational assessments to identify workflow gaps, improve efficiency, strengthen safety, and ensure consistent execution across multiple locations. -Managed staffing, scheduling, financial performance, and KPI reporting while fostering leadership development and cross-site communication to improve operational consistency.
-Led Worship and Production teams at BLVD Church, planned and facilitated logistics for all weekend services using Planning Center products. Ensured a high standard of audio and visual production for church services and events. Scheduled musician and production volunteers, provided volunteers with the tools, training, and mentoring needed to succeed. -Planned and executed new student ministries events. Coordinated with staff and volunteers to ensure positive experiences.