Greater Chennai Area
Entrepreneurial-spirited, Strategic, well-connected senior executive / pioneering technologist with 20+ years’ experience (touching 2000 person months IT delivery) in start-up consulting, strategic assessments, directions & transitions, business development, alliance management, and customer experience. A results-oriented executive with a strong background in international project / program management, having delivered and managed over $ 1 million in revenue bump for a start-up just last year & improvised processes & procedures to drive efficiency and market share. Masterful problem solver and creator of the technical foundations and profitable innovations on which growing thriving accounts / companies / start-ups are built. Highly valued for bridging the gap between business needs and Technology solutions. Key member of executive teams that have successfully navigated a diversity of challenging issues: Customer base growth - NPS score of 80% and viral coefficient 3% . Start-ups - 100 % retention rate with 40 % margins and earned long term maintenance contracts. M & A -Change management, reorganization, and process improvementinitiatives - results compliance with synergy levels. EX and CX driven management. Governance through orchestrating different psychometrics, behaviors, work styles & cultural differences and fit them into scheme of business. Established Off-shore delivery models for different IT deliverables and IT services - through putting & organizing process / operational controls to cut costs by 50%. Spent 40% of work life at customer sites including but not limited to Singapore, Dubai, Atlanta, Denver, Tokyo, and Chicago, Texas. Customer experience: Excellent liaison between technical / non-technical audiences. achieved 90% user efficiency levels. Employee engagements - 70% NPS score and less than 10% turnaround (high employee retention rates). Turnarounds: Built integrated, stable, flexible tech / people platforms that empowered revitalization with 90% efficiency of struggling departments / accounts. Recognized for collaborative leadership style, proactive, approach, and keen ability to effectively translate complex operational concepts into tangible action plans. A proven leader with a strong executive presence, capable of blending big-picture viewpoints with tactical considerations to inspire, build trust, and achieve record growth.
Worked on standards and proof of concept implementations in support of the company's mission to provide multi-channel deployment solutions for TPF maintenance services. Planed and developed the proof of concept and prototype applications for JIT TPF section with PoC – support ratio 1:1. Contributed significantly towards RFI/RFP response preparations and front-ended customer meetings and Solution presentations with Customer stakeholders. Conceptualized and Architected industry-verticalised solutions and frameworks. Prepared a guidelines document for new joinees to JAL TPF project. Ran four days workshop on how to handle Japan airlines projects. Penned JIT setup, GDS ticketing, Induction manuals. CMTS Computer Education, Manapparai Project Manager (From May 2008 to May 2011) Spurred design of outgoing BPO IVR (with proper repetition) to improve conversion rate for a real estate startup. Cut costs for customer & saved workshop persona's time by leading a solution implementation of Workshop IVR which interacted with Oracle database. Consulted a EPUB BPO business to improve book conversion time 50% by introducing various new automations like MS office scripts and new tools/plugins. Conceived, setup new businesses and cut out startup costs by 20% & improved turn around timefor startups by 40 % by structuring the startups with human resources and introducing turkey / franchise solutions, negotiating with real estate / lenders / marketers / license agencies / hosting services. Increased internet traffic by two-fold and session time by 40% UX with ecommerce sites by keeping UI simple & low UI load metrics and by innovating with a new compare feature. Improved UX with NPS as 80% for billing systems by making purchase planning better in new systems and improved turnaround time for a part / an inventory by 50%. Shown creativity in designing creative solutions assuring 100% proper interface design of cross platform systems
Conceived, setup new businesses and cut out startup costs by 20% & improved turn around timefor startups by 40 % by structuring the startups with human resources and introducing turkey / franc, induction procedures, teambuilding exercises, grievance redresser mechanisms. Smashed scope changes to less than 5% by automating engineering designing processes, improved design effort optimization by automating timesheet design links. Automated material management in erection site means 0 turn around time for spares and in effective 90% utilization of commissioning FTEs. Dispensed due respect for client organization's legal, standards, regulatory and statutory compliances by delivering on time mission critical projects with no show-stopper bugs. Designed & deployed remote control software for appliances with a combination of Bluetooth and internet as in contemporary IoT. SKYTECH SOLUTIONS PVT. LTD., CHENNAI Associate Project Manager (Jun 2007 to Feb 2008) Monitored team coordination & reduced idle time due to coordination difficulties by 50%. Supported an interface tool SDQ. Generated MRR – by search tool ISYS maintenance. Acknowledged as an expert on the subject and took ownership of Mishandled Baggage package with in a month's time. Played SPOC / Technical Lead / Solution Architect role for $20 M worth migration project. Took ownership of around 10 existing bugs & provided solutions as part of project delivery to facilitate smooth implementation. Maintained issue register – designed VBA scripts to flag automated email alerts on target dates. Organised a communications database – BA offshore model – automated email alerts to flag required responses which are due. Integration testing automation – VBA scripts. Conducted soft skills & b services transformation functionality training for the team, delivery process’s gap analysis and proposed solutions architects’ offshore model.
Business consulting and business planning extended to clients to improve Non-IT / IT / ITES start-ups’ blood lines. PoCs as ways to demonstrate and to transpire solutions, team work flow and solution methodologies. Global delivery model offshore model and the workflow was transpired for all deliverables. Turnkey solutions (franchising, micro controllers, plug-ins), waste management, MIS reports and value-add effected to hit revenue & profit blood lines of the start-up and to have an impact on customer's bottom lines. Shouldered SPOC responsibility for $20M project, stream lined processes, curtailed coordination costs, devised cost-effective GDM for business analysis to hit revenue & profit blood lines of the start-up and to have an impact on customer's bottom lines. Increased migration productivity by 45% Automation Program call tree generator – migration tool. Checked and completed single source changes for 200 pgms. Devised test scenario for 175 pgms in 3 calendar months. CMTS Computer Education, Manapparai Management Consultant (Feb 2012 – Nov 2012) MRR for masala exports industry – periodic system maintenance. Alert management system – in Design &commissioning system to get the designs, erection plans, material orders created & approved without manual intervention and to increase productivity & to improve turn around time. Reduced TCO by 30% for IT / ITES / Non-IT startups by recommending turnkey and franchise solutions Non IT – MRR revenue in wastages – for example, dairy farm cow excretions; Snooker parlour – attached lounges for ladies and video games for kids. Non-IT value add – sweets from dairy farm. NIIT Technologies, Bangalore Presales Services Tech Analyst (May 2011 to Feb 2012) Worked on standards and proof of concept implementations in support of the company's mission to provide multi-channel deployment solutions for TPF maintenance services. Planed and developed the proof of concept
Leveraged an effective utilization of preventive maintenance (10% of support work time) in delivering 25 permanent fixes in 8 person time gross support work resulting in 99% stable, available and reliable systems. Led an effort to reducing 1000 exception counts in couple of months period resulting in better MTTR (10% of previous) and better NPS as 8. Pushed support personnel's utilization to gross resource utilization 90% by allocating automation tasks database volume & its org efficiency, CRM dirty expired data, Tape problem diagnosis and recovery workaround, etc. Subsidized problem resolution turnaround time by 25% through automations. Coached coordinated the behaviour of full time FTEs to look at age-old problems which have always BDM surprises. Dared to motivate team in isolating incidents with age-old unknown resolution and to figure out the root cause such as rare record dead-lock problem (in parallel re-entrant programs and effective locking system) & input velocity. which have surprises in system systems evolution history and network setup. Recommended a patch auditing procedure to client executives and implementation of which resulted in 100% view of the system to the client and 100% effectiveness of proactive decision making. Complete resolutions - all complete workarounds and less than 2% downline impact & trace of the incident to customer. Defined IT service management roles to boost up team work & team coordination in reducing problem turnaround time and resolution turnaround time.
Leveraged an effective utilization of preventive maintenance (10% of support work time) in delivering 25 permanent fixes in 8 person time gross support work resulting in 99% stable, available and reliable systems. Led an effort to reducing 1000 exception counts in couple of months period resulting in better MTTR (10% of previous) and better NPS as 8. Pushed support personnel's utilization to gross resource utilization 90% by allocating automation tasks database volume & its org efficiency, CRM dirty expired data, Tape problem diagnosis and recovery workaround, etc. Subsidized problem resolution turnaround time by 25% through automations. Coached coordinated the behaviour of full time FTEs to look at age-old problems which have always BDM surprises. Dared to motivate team in isolating incidents with age-old unknown resolution and to figure out the root cause such as rare record dead-lock problem (in parallel re-entrant programs and effective locking system) & input velocity. which have surprises in system systems evolution history and network setup. Recommended a patch auditing procedure to client executives and implementation of which resulted in 100% view of the system to the client and 100% effectiveness of proactive decision making. Complete resolutions - all complete workarounds and less than 2% downline impact & trace of the incident to customer. Defined IT service management roles to boost up team work & team coordination in reducing problem turnaround time and resolution turnaround time.
Devised checklists for all deliverables to boost low-cost self-review and to reduce review & rework effort by 25%. Authored guidelines for all deliverables to reduce induction time, to shorten new resource turnaround time, to generally reduce each deliverable turnaround time by 20%. Devised search tool to boost all deliverables’ productivities by 35%. Penned testing setup procedures to increase testing productivity by 45%, to reduce UAT turnaround time by 20%, and to increase effectiveness of stress test & regression test by 50%. Coupled coding & unit testing - to reduce review and rework time, - to increase productivity and - to avoid unit testing rework. Created a pool of EQAs - to reduce review idle time effort. reduced work aheads and established cleaner final inspection to avoid unnecessary rework and to deliver quality loads. Integration testing automation – VBA scripts. T2SE support Designed monetary & non-monetary compensatory for overtime worked resulted in better EX metrics. Displayed excellent entrepreneurial skills and coordinated interpersonal role-plays with client led to a feel- good & loyal client and 80% clients' retention. Leveraged an effective utilization of preventive maintenance (10% of support work time) in delivering 25 permanent fixes in 8 person time gross support work resulting in 99% stable, available and reliable systems. Led an effort to reducing 1000 exception counts in couple of months period resulting in better MTTR (10% of previous) and better NPS as 8. Pushed support personnel's utilization to gross resource utilization 90% by allocating automation tasks database volume & its org efficiency, CRM dirty expired data, Tape problem diagnosis and recovery workaround, etc. Subsidized problem resolution turnaround time by 25% through automations. Coached coordinated the behaviour of full time FTEs to look at age-old problems which have always BDM surprises. Dared to motivate team in isolating incident