Gainesville, Florida, United States
*Analyzed data and developed interactive dashboards using Power BI, SAP HANA, and SAP Analytics Cloud to support business insights and reporting. *Designed and managed SharePoint sites and metadata-driven libraries, enhancing data organization and accessibility. *Automated workflows and improved processes using Power Automate and JSON customization for SharePoint. *Streamlined reporting operations and supported enterprise systems, including billing and customer contact center.
• Provide transitional support and case management services to clients. • Schedule and conduct meetings with clients to develop an action plan for housing. • Complete intakes for new clients by reviewing their documents and upload data in HMIS. • Maintain clients’ records by logging case notes of events and progress.
• Coordinating transportation providers to ensure prompt and proper movement of shipments. • Responding to customer inquiries and referring clients to the proper channels. • Tracking and fixing shipping errors; preparing bills and invoices. • Managing distribution and shipment budgets. • Ensuring the quality of all services provided meets the required standards.
• Support Registration Manager with subject matter expertise on registration operations for COVID-19 vaccine clinics. • Provide historical perspective on current processes and IT solutions. • Support Project Coordinator to develop SOPs and create SharePoint lists. • Developed and tested JotForm, PrepMod EMR, and other technology solutions with the IT team. • Developed workflows to support COVID-19 vaccine registration and process development. • Responsible for organizing and training volunteers to support COVID-19 vaccine field registration.
• Manage the technical translation of customer format files for collection of rates from regions such as Americas, Latin Americas, EMEA, and Asia Pacific. • Manage incoming Request for Proposals and working together with all stakeholders in preparing, finalizing and delivering a timely and winning tender response. • Engage with country teams and regional pricing teams to ensure all bid responses are checked & validated for accuracy, adherence to customer’s requirements. • Evaluate country pricing to bid and benchmark against comparative bid data to optimize customer pricing effectiveness. • Check of internal consistency with guidance/Pricing Instructions and challenge pricing from countries as necessary with Country and Regional Airfreight Commercial Centers. • Analysis to support walk-away decisions with decision makers in final pricing rounds.
• Manage all aspects of Request for Proposals, Requests for Quotations, and Requests for Information as received by DHL Global Forwarding’s Customer Solutions & Innovation, Multinational, and Business customers. • Develop and maintain strong contacts with internal customers such as Commercial Owner, Industry Sector Sales (Life Sciences and Healthcare, Chemicals, Automotive, Engineering & Manufacturing, Energy, Technology, Consumer and/or Retail), Account- and Product-Management. • Understand the complexity of customer’s requirements such as air and ocean transportation, sector specific knowledge, IT customer solutions etc. • Preparing, finalizing and delivering winning proposals in a timely manner. • Working in collaboration with product teams and global bid teams in other regions such as EMEA and Asia Pacific to ensure the best pricing is presented in each customer proposal. • Keep up to date with products and all relevant market information and developments. • Proactively managing multiple proposals delivered by sales and product management using strong decision-making skills and past project management experiences.
• Confirming with customers by telephone or in person information on products or services, orders, and account information. • Resolving customers' problems by ensuring that appropriate changes were made. • Keep records of customer interactions or transactions, details of inquiries, complaints, or comments, as well as actions taken. • Accept and process orders for customers. • Proactively informing customers on shipment status and exceptions. • Analyzing and tracking shipments using daily routine reports.