United Arab Emirates
Cold Calling (Market Appraisal) Organizes files and keeps records of all documents for easy Access both soft copies and hard copies Photocopies, prints needed documents Prepares expenses for VAT filing and submitting to FTA portal Keeps Petty cash Orders Office supplies Makes sure all monthly dues are paid on time Prepares real estate forms as per needed by the agents (Leasing Listing Forms, Form I) Creating Form A, B, F in the Dubai Rest App Sets reminder of expiry dates for important documents and ID’s Adds listings to Propspace with property descriptions Makes sure that all listings are within the guidelines set by Dubailand Editing of photos, filling out forms and editing raw videos to add to the listings Creates brochures to send out to clients Sets reminders for client birthdays and sending out digital greetings Sends different marketing emails to clients on offers and available units through Mailchimp Renew and submit visas and other government documents due for renewal Doing ad hoc jobs for the other new company of the owner Makes year end report of company sales and expenses
Received and handled both Sales and Service queries Assisted and booked appointments of cars due for service Handled complaints, actively listened with empathy and made sure concerns are logged and sent to the right department for quick resolution Handled calls/chats on average of 2,600 a month both inbound and outbound Did monthly retention program to existing customers Entered all leads to different media channel sources to the system and made sure they are actioned in a timely manner Converted leads into booking appointments Made sure that booked appointments are converted into visits by following up calls and rebooking when necessary Provided monthly reports on the set KP
Offered a high level of customer service, meeting and greeting customers Answered calls and directing it to the concerned person, taking messages where appropriate Photocopied, printed, filed documents Ordered office supplies and doing a monthly stock check Maintained safe and clean reception area Organized marketing collaterals for any exhibitions, training courses and conferences the Company carried out Provides reports to the Marketing Manager regarding the outcome of all trainings Prepared marketing materials for all training courses and exhibitions to be conducted Helped in doing and checking the quotes done by the customer service representatives Looked for any upcoming exhibitions and conferences for the whole year Created newsletter on what transpired during GITEX Exhibition Helped man the GITEX exhibition stand, talking to potential customers and representing Minerva
Provided detailed and relevant information around depository products such as Checking Accounts, Savings Accounts and C.D Complied with verification procedures to ensure that access is not given to potential fraudsters and impostors Moved funds from Savings Accounts and Checking Accounts as directed by the client Disclosed interest rates and service fees including but not limited to monthly service fees,wire transfer fees and checkbook order fees Completed maintenance of existing accounts: this includes but not limited to changing address, ordering debit cards, processing checkbook orders, process stop payments on checks or automatic deductions, sending bank forms via mail and placing notifications for clients traveling abroad Assisted clients with logging into online banking and promote services available Resolved conflicts politely and deescalate difficult situations effectively
Accepted phone and walk-in inquiries about the courses offered Visited and called students to market the training center Provided up-to-date assessment of students balances Monitored students tardiness Computed company payroll Updated company government obligations Made company letters for business use Balance and check petty cash disbursement Deposited Daily Sales Kept record of daily and monthly income statements