Singapore
Driven and motivated, Jun Wei currently has around 6 years of experience in the IT industry working as a functional BA and a Technical Solutions Consultant. Asides from full-stack web development training and Project Managment experience, he is currently in the midst of undergoing his MBA to be more well-equipped for future strategic and techno-functional roles. • Programming Languages: Ruby, JavaScript, SQL, HTML, CSS • Skillsets: Project Management, AdTech
• Lead customer product integration and technical enablement efforts (e.g., Pixel, Catalog, SDK, MMP), ensuring seamless product launches that reduce the client’s overall Time to Value. • Foster product adoption by identifying opportunities from both technical and market perspectives, gathering customer feedback to provide actionable insights to the product team, and actively supporting product improvement. • Collaborate with Sales to understand client's targets/KPIs and lead deep-dives into their existing performance results. Deliver best-practice recommendations to clients across Signals and Account Performance, supporting Sales in driving their implementation with Advertisers. • Handle and resolve end to end post-sales queries for TikTok advertising products, across the scope of Measurement, Commerce and Performance categories. • Troubleshooting issues related to Mobile Measurement Partners (MMPs) and other third-party tracking tools such as Google Analytics. • Own and drive query resolution through collaboration with Product & Eng groups to resolve all types of technical or product queries. • Manage escalations workflows with internal XFN teams across Product teams, act as Voice of Customer for fixes and advocate for efficient resolution. • Engage and support new product launches across the advertising platform, bridging communications between Sales, Product and Engineering teams. • Plan, create and deliver AdTech training to outsourced vendor-ops personnel
• Triage and resolve technical issues stemming from advertisers' usage of advertising solutions and escalating to a consultant when appropriate for further troubleshooting. • Discern product confusion from bugs, identify solutions, and advise the customers to accomplish the advertisers desired outcome • Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the advertisers • Partner closely with the consultant/sales team to resolve customer issues, prioritize, and build market or vertical plans for technical services • Prioritize product workflow queues based on SLAs to manage volume, assignment, and escalation support for issue resolution and customer escalations • Working with client-side web technologies (e.g., HTML, CSS, JavaScript) and with RESTful APIs, SQL, XML and HTTP protocols. • Troubleshooting advertising technologies such as pixels, ad servers, auctions and delivery
• Identify & track new/potential Oil & Gas (O&G) projects in Asia. • Analyze growth potential of identified projects to support BD team’s goal in increasing profitability of Thiochemicals BU.
• Assisted in wastewater plant digitalization efforts and compiled the process equations for specific treatment processes
• Responsible for designing, implementing and delivering Sensory Test for Abott Laboratories, which included central location testing for sample size of 170 respondents. • Worked closely with market analysts in formulating customized research solutions such as brand equity testing and segmentation testing. • Contributed supplementary insights by conducting secondary research on existing market trends, projections and forecasts. • Assisted in client service essentials which involve project design, research methodology, conceptualization, project costing, proposals and client management. • Attained insightful knowledge of FMCG industry and consumer behavioral trends.