Los Angeles Metropolitan Area
I am an Implementation Manager, who supports multiple customer projects in a dynamic, fast-paced environment. I assist and provide technical oversight / guidance to local property engineering teams through project management and task tracking activities. I work cross-functionally with our Property Management, Technical Operations and Sales teams, and coordinate the deployment and installation of equipment and infrastructure within a data center or colocation environment. It is my mission to ensure these deployments are completed on time, on budget and error-free. Please outreach to me on LinkedIn
Project Management of customer deployments Track the deployment and update the project plan Create a bill of materials and scope/spec for each sub-trade required to implement the customer requirements Provide a budget to actual cost analysis for each project Coordinate the work with the local property team, ensure the local team has all required information to bid and purchase any outstanding contracts Manage existing supply chains and make recommendations for improvements Manage supply chain inventory against outstanding projects/orders Track vendor managed inventory against outstanding orders to ensure inventory levels are maintained Work with vendor managed inventory, to track and maintain appropriate levels of inventory Develop SOWs for same, review and coordinate pricing and contracts with local property teams Manage, direct and coordinate the activities of internal or contracted personnel or third parties who are providing services or performing work for the deployment projects. Qualify vendors and implement the company's procurement procedures including tendering projects, using RFPs, purchase orders, and cost tracking templates Obtain and negotiate pricing for services in conjunction with the Real Estate Manager and/or Regional Technical Operations Manager Track vendor performance against contracts and SLAs Provide a point of escalation for local property teams and provide support for vendor and contractor disputes and issues Provide Technical and Project Oversight and support to the property and data center managers Provide technology and process training for local teams Coordinate with vendors and contractors to provide product specific training for local teams Provide issue resolution, expedite orders, and facilitate cross functional communication such as coordination of customer change request
Project Management of customer deployments Track the deployment and update the project plan Create a bill of materials and scope/spec for each sub-trade required to implement the customer requirements Provide a budget to actual cost analysis for each project Coordinate the work with the local property team, ensure the local team has all required information to bid and purchase any outstanding contracts Manage existing supply chains and make recommendations for improvements Manage supply chain inventory against outstanding projects/orders Track vendor managed inventory against outstanding orders to ensure inventory levels are maintained Work with vendor managed inventory, to track and maintain appropriate levels of inventory Develop SOWs for same, review and coordinate pricing and contracts with local property teams Manage, direct and coordinate the activities of internal or contracted personnel or third parties who are providing services or performing work for the deployment projects. Qualify vendors and implement the company's procurement procedures including tendering projects, using RFPs, purchase orders, and cost tracking templates Obtain and negotiate pricing for services in conjunction with the Real Estate Manager and/or Regional Technical Operations Manager Track vendor performance against contracts and SLAs Provide a point of escalation for local property teams and provide support for vendor and contractor disputes and issues Provide Technical and Project Oversight and support to the property and data center managers Provide technology and process training for local teams Coordinate with vendors and contractors to provide product specific training for local teams Provide issue resolution, expedite orders, and facilitate cross functional communication such as coordination of customer change requests
Manage Remote Hands team including hiring, personnel evaluations, coaching, etc. Schedule jobs and personnel to meet project deadlines Review and approve employee time sheets Generate status reports as required from management. Manage tool and test equipment needs and inventory at the site Oversee Remote Hands personnel and provide next level support as a subject matter expert Ensure the proper classification and closure of all requests assigned to the site Assist management with the training and transfer of knowledge to all technicians. Adhere to, and ensure team adherence to, Standard Operating Procedures Perform and oversee Remote Hands services which are tracked through the Digital Realty system. Equipment Rack and Stack Cable, terminate, and dress fiber or copper network cabling Assist customers with the diagnosis of hardware and software issues on their equipment Power cycling of customer equipment Perform cabinet/cage audits Blade/Card, Memory, Hard Drive, and Transceiver installations or removal Testing and troubleshooting of copper and fiber optic circuits Perform migrations of equipment, power, or networking devices Shipping and Receiving of packages Install, and test customer and internal cross connects of copper and fiber optic interconnections Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.) Provide timely customer and internal updates using a computer based ticketing system Perform and document inventory verification/counts. Perform and oversee quality assurance checks on all requests and Remote Hands projects to ensure accurate completion Adhere to, and ensure team adherence to, Standard Operating Procedures Oversee and maintain overall Data Center cleanliness and appearance Work flexible shift schedules Report to the facility within a 1 hour average for emergency assistance as needed