Julius Toh

Business Process Outsourcing | Service Delivery Operations | Operational Excellence

Singapore

About

Over 15 years of experience specializing in successfully delivering intricate outsourcing programs for high-profile multinational companies within the high-tech sector. Results-Driven Tenacity: Thriving in fast-paced environments, I bring an unrelenting drive to achieve exceptional outcomes. My track record demonstrates consistent success in meeting and exceeding project goals. Collaborative Project and Client Management: Excelling in project and client management, I bridge diverse regions to foster collaboration. I understand the nuances of global operations and tailor strategies accordingly. End-to-End Proficiency: From orchestrating seamless operations setup to managing process transitions, I ensure efficiency. My expertise extends to capacity planning, governance, and effective issue resolution. Client-Centric Focus: I have a proven history of enhancing client experiences through operational excellence. By aligning processes with client needs, I drive sustainable growth and satisfaction.

Experience

  • Accenture (Singapore)
    • Service Delivery Operation Manager - Global Product Services
      Jan 2019 - Present · 7 yrs 6 mos

    • Serivce Delivery Lead - Application Developement and Maintenance Services
      Aug 2016 - Dec 2018 · 2 yrs 5 mos

    • Service Delivery Lead - Global Operation UAT Services
      Apr 2013 - Jul 2016 · 3 yrs 4 mos

  • System Specialist - Regional Sales Operations at Microsoft
    Dec 2005 - Mar 2010 · 4 yrs 4 mos

  • QA Engineer - Technology Solutions Group at Hewlett Packard Enterprise
    Mar 2004 - Nov 2005 · 1 yr 9 mos

  • Techincal Consultant - Professional Services at WHITESTONE TECHNOLOGY LTD
    May 2003 - Feb 2004 · 10 mos

  • Analyst Programmer - NovaCityNets at NOVASPRINT SYSTEMS PTE LTD
    Jul 2000 - Apr 2003 · 2 yrs 10 mos