San Diego Metropolitan Area
Operations and process improvement professional with 8+ years of experience supporting high-volume business operations, payroll-related reconciliations, financial accuracy, customer service workflows, and cross-functional systems support in a complex university environment. Proven track record improving intake quality, reducing processing time, identifying revenue and deduction discrepancies, training staff, and building structured controls that improve service continuity and operational accuracy. I specialize in improving operational and financial systems that impact people, revenue, and decision-making. I approach problems with a Lean Six Sigma mindset breaking down processes, analyzing data, and implementing solutions that create measurable results.
I specialize in improving operational and financial systems that impact people, revenue, and decision making. At UC San Diego, I’ve spent over 8 years working across commuter operations, payroll deductions, and revenue tracking systems where accuracy, efficiency, and accountability directly affect thousands of employees and millions in transactions. My work focuses on identifying inefficiencies, resolving system issues, and building processes that scale. I’ve led improvements that reduced processing time by over 70%, identified payroll discrepancies affecting multiple employees, and collaborated with IT and finance teams to prevent large-scale errors during rate changes. I approach problems with a Lean Six Sigma mindset—breaking down processes, analyzing data, and implementing solutions that create measurable results. Some of the areas I work in: • Payroll deduction systems (UC Path, GL integration) • Revenue reconciliation and reporting • Process improvement and workflow optimization • Data validation and error detection • Cross-functional collaboration with IT and Finance I’m currently focused on growing into remote or hybrid roles in finance, operations, or data analytics where I can continue solving complex system and process challenges.
Managed high-volume delinquent accounts on behalf of government agencies, courts, and private clients, ensuring compliance with regulatory standards while working to resolve outstanding balances. Negotiated payment plans and settlements with customers, balancing revenue recovery goals with customer financial situations Handled sensitive financial conversations while maintaining professionalism, empathy, and adherence to compliance guidelines Analyzed account details and payment histories to determine appropriate resolution strategies Consistently met or exceeded performance targets related to collections, call volume, and account resolution Maintained accurate documentation of all customer interactions and payment agreements in internal systems Collaborated with internal teams to resolve disputes, verify account information, and ensure proper processing of payments