France
🌟 One simple principle: Impact Enterprise Strategic CSM with 10+ years across EMEA, Fortune 100 to fast-growing start-ups, consumption-based and seat-based sales models. I turn complex technical deployments into long-term business value. I have been recognized as a consistent top performer at every company I've joined. 🚀 NRR & Expansion Excellence Multi-million and multi-year renewals with measurable ROI, high-stakes critical production deployments, executive alignment across Cloud, Hybrid, and on-prem. Retention is the baseline & expansion is the goal. 📈 Doer first, builder always Founding CS team member, three times over. I build from scratch: playbooks, frameworks, Partner Program Management, global CS motions. Glass half full & high-output, autonomy in high-growth, ambiguous environments. Staying on top of AI advancements and implementing them into my day-to-day makes me a sharper advisor and a faster operator. ❤️ Little footnote We're at a rare inflection point: AI capabilities are compounding, and the agentic world has genuinely crossed a threshold. The next giant frontier is Enterprise GTM - where the vast majority of the world's economy sits, and where the real work begins. Bringing these new capabilities to every industry and organization will be a decade-long motion: real CS craft, real trust, real execution. That's what drives me most. Accelerating the most challenging workloads on the most important platforms in the world. I care about impact beyond the bottom line. I think the best companies build something bigger than revenue - TEDxOracleDublin founder, Oracle CSR lead, Dropbox for Good, and Dropbox Foundation Paris lead.
Founding member - Customer Success EMEA team.
Redis Enterprise is the world's fastest database. Think fast. Build faster. Deploy anywhere. Powering agentic workflows, Redis Iris drives AI agents as a real-time context engine. Unify fragmented enterprise data via Redis Data Integration (RDI), APIs, and MCP servers. Accelerate vector search, semantic caching, and session memory. Eliminate hallucinations, slash LLM costs, and execute robust RAG pipelines at scale. - Managing EMEA's largest Enterprise accounts across mission-critical, data-intensive, and complex deployments. Strategic partner and trusted advisor to C-levels, architects, and app teams. - Deep familiarity with AI infrastructure and SDLC workflows, guiding enterprise engineering teams through Redis deployments across containerized environments (Kubernetes, Openshift, ECS), cloud/on-prem infrastructure, and CI/CD pipelines to support MLOps/DevOps and large-scale distributed architectures. - Driving adoption and expansion across consumption-based motions - from use case discovery to company-wide scale - including usage planning, consumption forecasting, and proactive underutilization management to maximize contracted value. - Building business outcomes, ROI, and impact metrics at scale. Strategic advisory and change management strategies including center of excellence frameworks, train the trainer programs, power apps/users and dev tours to drive end-user adoption across organizations. Founding member of the CS team (→ 50+ hires / EMEA → APAC → AMER), engineering repeatable motions: playbooks, QBRs, risk mitigation, onboarding workflows, pre-to-post sales handover, and cross-functional alignment. Serving as primary voice of EMEA customers to influence product roadmap through structured feedback loops with Product and Engineering. 🏆 Year FY23 / President's Club - Sales Kick-Off Winner « Customer Success Manager of the Year ». 🏆 Year FY25 / Sales Kick-Off Winner « Celebrating People Award ».
Led Center of Excellence (CoE) steering team for Dropbox's largest international channel program, driving change management across ~150 internal and external stakeholders to migrate markets to channel-led and channel-exclusive motions touching $20M+ ARR across EMEA and LATAM. Built Go-to-Market strategy through an international partner network, scaling programs, product offerings and processes to support a high-growth business motion. 🏆Year FY21 / President's Club - Sales Kick-Off Winner Peak Performance « Special Recognition - Amazing job picking-up our main CoE Channel Program, demonstrating real leadership improving the process and being on hand 24/7 to support our sales teams. » 🏆Q3-FY21 / Hack Week Regional Award (EMEA) Winner « Better-Together Category » - This project harnesses the powers of Dropboxers from different offices and functions working together. 🏆Q3-FY21 / 'Standing Ovation' Spotlight Award Outstanding work beyond their day job which may require a heavy investment of time or effort.
Portfolio of 12 consumption and seat-based accounts ($7M+ ARR, over $500k+) - Enterprise Fortune 100. - Trusted advisor to C-level and VP stakeholders, conducting executive QBRs. - Translating business objectives into measurable outcomes via ROI and value realization frameworks. - Drove power users, seat utilization, feature adoption and expansion motions through multi-stakeholder alignment and forward-looking account planning. - Consumption-based API motions on Dropbox Sign, supporting enterprise customers scaling e-signature integrations across their organizations. - Interim Team Lead, rallying internal stakeholders & working on broad organizational impact. 🏆Year FY20 / 104% of Annual Target (Active Users) + 92% GRR, 120% NRR 🏆Year FY20 / Annual Rating « Truly sets a new standard » ≈4% of employees 🏆Year FY20 / President's Club - Sales Kick-Off Winner Peak Performance « Customer Advocate: lives and breathes ‘focus on the customer’ and makes sure that their voice and perspective is always present.» Rewards top performance across the Dropbox Sales and Channel and HelloSign organization - based on performance, impact, culture & values. 🏆Q2-FY20 / Sales 'Spiff' (EMEA) Winner « Individual who has generated qualified leads that resulted in the most revenue closed » & « Team identifying and passing on the most qualified leads » 🏵️Q4-FY20 / Global Business Operations Award Nominee « They Win, We Win » - A Dropboxer who’s gone above and beyond to implement a customer-centric change in 2020. This is someone who’s successfully worked cross-functionally to highlight a critical customer problem and implement a solution that’s had broad impact.
Built and scaled the strategy of the Customer Success team through customer-centric, revenue-impacting programs: CS efficiency, adoption at scale, and global operations. Engineered repeatable frameworks and enablement infrastructure adopted across the global CS org. 🤍 Successful projects 🤍 📈 Customer Success Processes Overhaul (2021) Foundational consolidation of CS best practices, creation of a training & enablement program and streamlined system & tools for high-impact CS management. 📈 Business Reviews Automation (2020-2021) Range Impact = $588k-$2.1million ARR (4k accts.); 📈 Product Updates Program (2019) Results = +9% increase in product engagement (6mill. users); 📈 Dropbox for Start-ups Program (2019) Results = Top world incubators/accelerators signed-in (Y Combinator, Station F…); 📈 Customer Success Dashboard (2018) Results = Included in Dropboxers customer management tool. 🏆Q3-FY20 / Spotlight Award Shipping or executing on a major stretch project or initiative with exceptional results - Outstanding work beyond their day job which may require a heavy investment of time or effort. 🏵️Q1-FY20 / 'DBX Values Award' (Global) / 'Top Banana' (iykyk) Company-wide recognition to Dropboxers - Received after demonstrating ownership and creating urgency in a meaningful way. 🏵️Q2-FY20 / Hack Week Award (Global) Runner-up « Better-Together Category » - This project harnesses the powers of Dropboxers from different offices and functions working together. 🏆Year FY19 / Dropbox 'Open' (EMEA) Winner « The Innovator: challenges the status quo, takes risks, uses creative solutions and embraces failure » 🏆Q4-FY19 / Hack Week Award (Global) Winner « Customer Champion: This project tackles a painful customer problem. It could make it easy to provide customer support or increase customer delight. »
Generated and qualified business opportunities in EMEA within the Oracle Financial Services team (FS-GBU). 🏆 Q4 - FY17: Target $1.7M => 128% 🏆 Q1 - FY18: Target $2.4M => 140% 🏆 Q2 - FY18: Target $2.8M => 160% 🏆 Q3 - FY18: Target $3.1M => 100% Key achievements: Overachieved the business opportunities and call statistics, nurture demand generation campaigns in EMEA, introduced and segmented the insurance market across EMEA, developed efficiency projects in the GBU team. ► Analytical/Regulatory Applications: - Financial Crime and Compliance (AML, KYC, Fraud, Transaction Filtering, Customer Screening), - Profitability, FTP and ALM, - Risk (Market, Operational, Credit and more), - Regulatory Reporting (IFRS 9, IRRBB, BCBS 239, FTRB etc...), - Data Management and Governance. ► Community Involvement @Oracle: - Corporate Social Responsibility Upholder / Environment Pillar, - Pitching Culture Advocate | Creator of TEDxOracleDublin | Unearthing local voices, - Woman in Tech Backer.
Graduate Program / Part of Oracle Direct’s Sales Organization, while also working on specific projects (Marketing, CSR, HR...). 🏆 Q3 - FY17: Target achievement => 366% 🏆 Revenue closed => $84K 🏆 Top Sales Graduate Performer Key Achievements: Successfully overachieved the required pipeline & enhanced visibility of the African market. Progressed into a Financial Services GBU role two months before the expected date (end of the Graduate Program on the 30th April). ► Worked within Oracle's Global Business Unit (GBU) as part of a team focusing on Communications solutions (C-GBU) - Engaged with portfolios of companies, industry experts and prospects to identify industry and business challenges on social media channels & liaised directly with potential and existing Oracle customers, - Focused on all countries in Western Europe (Benelux, France, UK, Ireland) and Africa (Kenya, South Africa, Cameroun), alongside the Field Representatives, Software Specialists and the Client itself, - Helped companies to improve communications efficiency and customer experience through Oracle Communications solutions (SIP Trunking, SBC, WebRTC...). ► Worked on projects within Oracle Digital Graduate Program 2016 (see on "Projects" below)
Crowdfunding Fintech dedicated to renewable energy and energy efficiency through Green Bonds - Incubated at ENGIE. I joined the team in the incubation phase (first 6 months). 🏆 300+ subscribers to the website in 6 months 🏆 €300K raised via 100+ investors in the first solar panel's campaign 🏆 €140K raised in the second windmills campaign - Coordinated the product development lifecycle through the customer's feedback loop. - Promoted Public Relations through press releases, media articles, video creation, and interviews, - Pitched to customers at events (CrowdTuesday, Urbaccess, Salon des entrepreneurs, Assises de la Transition Energétique), - Applied to contests as Publicis 90, Bouygues Construction, CleanTechOpen France, and Smart Energies Awards (GreenChannel was awarded "Best French Subsidiary"), - Planned and monitored SEM through Google Analytics, Google Adwords, Yahoo using marketing metrics (CPC, CPL) and social media (Facebook, Twitter, newsletters, and direct mails). - Assisted our German Business Development through new alliances and stakeholder meet-ups.