Ireland
Passionate about cultural exchange and social voluntary service. People-obsessed. When working, my mission is to stay humble but ambitious, and to learn everyday from the others, both customers and colleagues, with the aim to turn a better human being and professional. I consider myself a self starter, an honest, emphatic, caring and curious person, committed to contribute to a more fair and supportive society.
Abbey Events is a company with over 35 years of experience in the comprehensive organization of events in Ireland and the United Kingdom. It is part of the renowned Abbey Group and specializes in the design, production, and logistical management of corporate, sports, and incentive events. My duties in Abbey Events: • Planning, coordination, execution, and invoicing of large-scale international sporting events across Ireland and the United Kingdom, primarily for the U.S. market. Involved in high-profile projects such as the Aer Lingus College Football Classic 2025, Global Football 2025 (G.I.F.T), World Medical Football Championship 2025, and NFL 2025, including the management of FIT and VVIP requests, supplier and client contracting and negotiation, as well as on-site logistics and operations.
Expedia Group is one of the world’s leading companies in travel technology and services. Through its global digital platform, it connects millions of travellers with hotels, airlines, vacation rentals, and experiences worldwide. The company combines innovation, data analytics, and strategic partnerships to drive growth in the travel industry and optimize the performance of its business partners. My role in Expedia: • Management of a portfolio of 123 hotel partners across Ireland, achieving a 100% contact strategy through a combination of in-person and virtual meetings. • Utilization of analytics and performance data to deliver strategic consulting, advising hotels on revenue management, market positioning, and promotional optimization. • Management and optimization of digital campaigns and product listings on Expedia’s platform, ensuring competitiveness in content, pricing, and availability compared to other OTAs and direct booking channels. • Identification of data-driven opportunities and acquisition of promotional deals and inventory to drive revenue growth during high-demand periods. • Cross-functional collaboration with commercial, analytics, product, fraud prevention, and Marketing Solutions teams to deliver actionable insights aligned with partner objectives. • Training and empowerment of hotel partners in the use of Expedia’s tools and reporting dashboards to enhance their digital performance and visibility. • Delivery of regular performance reviews and market intelligence reports to partners, identifying key trends and growth opportunities. • Negotiation of commercial agreements and contracts, strengthening partner relationships and ensuring mutual profitability.
Abbey Ireland & UK is the leading destination management company in Ireland and the United Kingdom since 1978. My role focused on the coordination and management of group operations within the Mediterranean Department, primarily serving the markets of Spain, Portugal, Latin America, and Italy, as well as secondary territories such as Slovenia and Israel, among others. Key responsibilities: • Specialist advisory support to tour operators regarding travel products and experiences across Ireland and the United Kingdom. • Design and preparation of detailed travel itineraries, tailored for both clients and suppliers. • Contract management and supplier bookings based on client-approved proposals, ensuring cost optimization and customer satisfaction. • Continuous communication with clients and suppliers, maintaining operational consistency and service excellence. • Management of the 24/7 emergency phone, providing logistical assistance and immediate incident resolution during trips, as well as post-travel follow-up. • Investigation and resolution of complaints, implementing corrective measures and personalized follow-up actions. • Recruitment, management, and coordination of local guides, assigning them to tours according to their expertise, availability, and performance. • Interdepartmental coordination with the Accommodation, Operations, and Accounts teams, ensuring efficiency, accuracy, and a cohesive workflow across departments. • Participation in sales trips and familiarization programs, strengthening the company’s market presence and building new business relationships. • Strengthening of client and supplier relationships through ongoing communication, feedback analysis, CRM use, and process optimization. • Coordination, negotiation, and booking management with hotels, transport providers, tourist attractions, and ferry operators, ensuring operational efficiency and adherence to deadlines. • Invoicing and financial administration of group tours.
Carl Thomas Properties is a shared property management company based in Dublin. My main responsibilities included: • Comprehensive management of 20 properties, maintaining direct communication with tenants, owners, contractors, and suppliers to ensure proper maintenance and tenant satisfaction. • Recruitment, coordination, and supervision of housekeeping staff, including shift planning and workflow organization. • Hiring and coordination of maintenance personnel, ensuring timely response to incidents and completion of preventive maintenance tasks. • Liaison with suppliers and contractors, monitoring service quality and optimizing resources.
H10 Premium is the vacation ownership division of H10 Hotels, a Spanish hotel group with a strong presence in Europe and the Caribbean. The program operates under a timeshare model, offering members flexible stays across resorts through a points-based Vacation Club system. My main responsibilities: • Telephonic and e-mail customer assistance, in English and Spanish, being US the main market. • Advisory service on RCI and WorldPass, reservation availability, product details, hotel information, and payment processing. Cross-selling and up-selling. • Management of customer complaints, contract modifications, and payment processing. • Coordination with internal departments (Sales, Quality Committee, Finance, and Board of Sales) for query processing and dispute resolution.