Mount Pleasant, South Carolina, United States
With over 9 years as a Senior Technical Systems Analyst at Leidos, I support the organization by implementing and optimizing advanced IT systems. My focus is on leveraging security, Oracle, and SharePoint expertise to ensure seamless performance and enhance critical infrastructure. Equipped with an AWS Cloud Practitioner certification and a strong foundation in database management and enterprise solutions, I contribute to building secure, scalable IT environments. My dedication lies in aligning innovative technology solutions with organizational goals to enhance operational efficiency and drive sustainable growth.
Directs activities of the IT Department staff. Plans and directs all aspects of computer-related activities. Coordinates the upkeep, maintenance, and security of network. Ensures the availability, continuity, security, and recovery of data and information technology services. Analyzes all information needs of the organization. Supports ERP system, SharePoint 2010 server, VoIP phone system and overall network. Key Accomplishments: • Implemented Shoretel VOIP Phone system. • Developed company-wide reporting portal focusing on finance, operations, and supply-chain (IBM Cognos). • Reduced wait times on production floors by installing thin clients for quick access to data. • Eliminated duplicate data entry between systems by developing various system interfaces. • Designed SharePoint 2010 portal with electronic forms, company-wide reports, versioning and workflows.
Managed all aspects of technology. Managed & supported ERP system. Managed phone system, workstations, printers, fax machines surveillance system, access control system. Designed and maintained company websites. Designed and Maintained SQL databases. Key Accomplishments: • Decreased customer service turnaround by developing a customer service and warranty database in SQL. • Aided CFO in creating and maintaining custom company-wide financial reports (Crystal Reports). • Increased security at by installing and configuring a surveillance system with 24/7 monitoring and recording. • Increased inventory control by implementing a serial/lot tracking and bill of material system.
Responsible for LAN/WAN support. Provided PC application support to end-users. Provided AS/400 support for hospital information system. Responsible for installing, configuring, and maintaining all network systems (Netware and Windows), 400+ workstations, and computer hardware. Ensured compliance of all software licenses and agreements. Maintained all network system documentation and ensured that all policies, procedures and standards of the organization were met. Managed all server applications including SQL 2000, Active Directory, Web VPN and Terminal Services. Supported 10 HL7 hospital interfaces.
Responsible for updating and maintaining all servers and workstations, adding and troubleshooting new hardware, troubleshooting computer and printer issues, and installing and maintaining client networks. Responsible for data conversion between several tax and office applications. Established client remote access via point-to-point tunneling and dial-up connections and terminal services.