Greater Chicago Area
Risk & Insurance Analyst with experience in both the hospitality and construction risk management and insurance industries. I have and continue to gather important knowledge of both industry's trends and best practices, striving to implement them in my daily work. Certified Construction Risk and Insurance Specialist.
● Draft and finalize owner agreements, collaborating with project teams to define terms and conditions of agreements ● Execute master subcontractor agreements, creating a more streamlined award process for all projects awarded to the subcontractor ● Implemented the use of three new softwares and continuously train colleagues on their use, resulting in more comprehensive and efficient insurance tracking and subcontractor prequalification processes for over five hundred subcontractors ● Archive and analyze all incident reports to identify company trends and collaborate with the safety and operations teams on areas needing improvement ● Lead the procurement and tracking of all subcontractor certificates of insurance for projects ● Instruct new hires on risk management procedures in an effort to remove department silos
● Department meeting planning, scheduling and support for twelve colleagues ● Assist annual insurance renewal process by compiling data reports, completing insurance applications, and preparing presentations for underwriters ● Process and track TPA (Third-Party Administrator), Bond, Claim, Renewal, Vendor, and SIWC (Self-Insured Workers Compensation) invoices ● Coordinated Cyber Risk tabletop exercise with third party consultant for company executives to identify areas of weakness and develop a plan to strengthen security ● Manage hotel Open, Close, Change (OCC) process to ensure information is updated across the company ● Primary contact for department email and duty line, responding to colleagues from over 600 hotels worldwide
• Promoted from Attendant position within ten months • Elected to the Supervisor Cohort Team (plan and lead monthly supervisor meetings) • Chosen to be Lead Supervisor for Staff Engagement for Spring 2015 semester, Lead Supervisor for Staff Training and Development for 2015-2016 school year • Process membership and registration sales totaling $85,085.53 • Set a standard of expectations and motivation for ten student staff members per shift • Conduct opening/closing procedures for a facility with 20 separate usage spaces • Assist in the upkeep of a 125,470 square foot facility, including aquatic center, fitness center, and climbing wall • Manage and track inventory usage of 30 types of equipment • Enforce facility policies to ensure the safety of approximately 353.000 annual users • Conducted twenty individual and six group interviews during three different hiring periods • Lead emergency action plan procedures
• Created a Facility Operations Training Manual to be used by over thirty staff members • Foster a welcoming recreational environment for patrons of various ages, cultures, and physical abilities • Act as a liaison between seven professional staff members and facility patrons • Assist in carrying out procedures during emergency situations, totaling 40 per month
● Analyzed approximately 50 general liability and workers’ compensation claims daily ● Created weekly claims report related to associate report of injury and managers’ investigation reports using Risk Console ● Contributed to presentation preparations for three insurance renewal meetings ● Analyzed risks of over 20 recreation activities offered at over 300 Hyatt locations to identify areas of concern ● Calculated values for the 2016 allocations using Microsoft Excel
• Contacted customers daily regarding payment deadlines and options • Accepted payments, often upwards of 500 dollars for products • Performed a number of administrative duties to maintain an organized office • Provided excellent customer service via phone communications and in-person • Organized and tracked inventory of six types of sportswear products • Responded to questions about products and the purchasing process