United Arab Emirates
I have 12 years experience in sales in the luxury fashion retail in Paris and the wider Ile-de-France region, working in one of the biggest malls Aeroville, with a foreign clientele. I collaborated on opening the stores. I have established key relationships with customers, suppliers, distributors (Armani, Versace, Hugo Boss and De Fursac...), my team. My expertise includes an in-depth understanding of the retail stores functioning and management along with an understanding of how to approach and engage with key stakeholders. I am highly skilled across many areas including sales, customer satisfaction, relationship building and management, account management, and business development.
Freelance Retail Animation Coordinator for a dynamic Paris-Dubai based event agency specialized in Arts and Music.
GENERAL STORE MANAGER – Department Store: Armani, Versace, Hugo Boss, De Fursac, Moncler (men, women, children) 3 stores open 7/7 - AEROVILLE MALL - PARIS - FRANCE - Manager of 3 stores open 7/7 (sale of brands such as Armani, Versace, Hugo Boss, De Fursac) - Manager of 2 assistants and 20 people: overseeing recruitment, training, management and career development of retail store staff - Managed the new stores opening - Prepared the annual budget: schedule expenditure, analyze variances, initiate and follow corrective actions - Improved and developed sales targets and profitability, monitor and analyze sales figures - Consistently negotiated favorable vendor contracts to keep low costs (buyer) - Ensured that the highest level of quality in the look and feel of the stores was applied and in line with our principal requirements - Handled all payroll and bookkeeping functions - Scheduled, trained and coached employees to maximize performance in customer services, revenue management generation, and daily tasks (stock, reception) - Increased Customer satisfaction by offering special promotions and building loyalty club membership - Oversaw the appropriate level of security and stock control to minimize in-store shrinking and theft - Conducted regular flow walks to ensure high levels of store performance, management, staffing level, customer service, cleanliness and overall look and feel - Demonstrated strong interpersonal skills in dealing with staff, Management, customers, suppliers
The International Haute Horlogerie Show (SIHH) is a private world watch and jewelery show taking place in Palexpo, Geneva, Switzerland, in January. Every year, I participate to this show, as a Logistic Coordinator for Richemont towards professionals, press and the public: - Promotion of the Group Richemont - Presentation of the new collections of the brands: Montblanc, IWC, Cartier, Baume & Mercier, Van Cleef & Arpels - Daily contact with the press, the professionals and the public - Collection of the feedback from the press, the professionals and the public and communication with Richemont marketing department Main figures in 2018: 20,000 visitors, 35 Watch Maisons Historical Maisons: A.Lange & Söhne, Audemars Piguet, Baume & Mercier, Cartier, Girard-Perregaux, Greubel Forsey, Hermès, IWC, Jaeger-LeCoultre, Montblanc, Panerai, Parmigiani Fleurier, Piaget, Richard Mille, Roger Dubuis, Ulysse Nardin, Vacheron Constantin, Van Cleef & Arpels Carré des Horlogers: Armin Strom, Christophe Claret, Chronométrie Ferdinand Berthoud, DeWitt, élégante by F.P.Journe, Grönefeld, H. Moser & Cie, Hautlence, HYT, Kari Voutilainen, Laurent Ferrier, MB&F, Ressence, Romain Gauthier, RJ-Romain Jerome, Speake-Marin, Urwerk
STORE MANAGER – GANT – Gonesse - Manager of 10 people: recruitment, management, and career development of retail store staff - Managed budget and all costs - Analyzed sales figures and forecasted sales - Managed stock levels and make key decisions about stock control - Organized special promotions, displays and events
FLOOR MANAGER – CELIO – (Paris 8th arrondissement - Champs Elysées) 3 floors (900m²) - Manager of 6 people: recruitment, training, management and career development of retail store staff - Served customers in the day to day basis by promoting the brand, new items, Celio loyalty programme - Arranged window displays - In charge of stock management: orders, stock taking and inventory