Albay, Bicol Region, Philippines
Polished, conscientious professional with over 10 years experience in Customer Service/Technical Support at fast-paced companies. Extensive experience in social media and project management, time-management, team development and problem-solving. Special skills include excellent grasp of Spanish both verbal and written, detail-oriented and leadership.
Provide personalized support to global YouTube creators, helping them navigate vidIQ’s tools and features. Act as a bridge between users and product teams by surfacing feedback and insights. Ensure a seamless creator experience through empathetic communication and detail-oriented troubleshooting in a fully remote, fast-paced environment.
As a Legal Administrative Assistant, we support attorneys and legal teams by handling administrative tasks such as monitoring leads, organizing files, preparing legal documents, conducting research, and assisting with client documentation. We ensure the smooth functioning of the work flow, maintain confidentiality, and contribute to the efficient operation of legal processes.
Worked for Hello Fresh Spain, my role was to assist customers with their inquiries, orders, and concerns via multiple channels, ensuring a positive experience. I provided product information, resolved issues, and handled complaints swiftly and effectively, maintaining a high level of professionalism and empathy.
Assisting customer's technical and account concerns, creation of ticket, troubleshooting.
Handled technical and account concerns for Email/Chat/Calls for the customers using the provided tools. Established and maintain rapport with consumers and accurately reported all happenings on the email/chat/calls to the respective supervisor/lead.