Julie Madden

VAS Call Center Operations Manager

Fort Worth, Texas, United States

About

Below are some highlights of my experience: Ÿ Thorough understanding of customer service. Ÿ Skilled at encouraging others and developing rapport. Ÿ Honest, friendly, outstanding communication skills. Ÿ Friendly - can get along well with others. Ÿ Enjoy working with people. Ÿ Efficient and courteous. Ÿ Effective interaction with all levels of staff. Ÿ Trained in all areas of emergency road service. Ÿ Dependable, punctual and flexible

Experience

  • Account Manager at Dialog Direct
    Nov 2015 - Aug 2017 · 1 yr 10 mos

    Call center Ops Manager for Allstate roadside assistance programs

  • Operations Manager - Dispatch Center at National Motor Club
    Sep 2014 - Nov 2015 · 1 yr 3 mos

  • Customer Service Manager at Stellar
    Dec 2010 - Aug 2014 · 3 yrs 9 mos

    Day to day call center operations while managing a team of 15-20 agents. Resolving issues with clients, customer escalations, system issues and managing service level while assisting agents. Finding ways to exceed client and company expectations on a daily basis.

  • Customer Service Manager at Coach-Net
    Sep 2000 - Dec 2010 · 10 yrs 4 mos

    Assisted agents with any job related issue, managed team of 15-20 agents, financial reporting, payroll, scheduling, escalations, client relations, customer retention, membership sales.