Carmel, Indiana, United States
Exceptional customer experiences don’t happen by chance- they’re built through strategy, systems, and purpose. As a Customer Success and Digital Experience leader, I’ve led CS organizations across all segments - from strategic and enterprise to scaled, pooled, and digital-first programs - driving measurable growth by connecting customer outcomes to revenue, retention, and expansion. My work centers on: - CS frameworks that align executives and teams around measurable impact. - Digital engagement models that blend automation, intent signals, and human connection. - High-performing global teams that deliver clarity, consistency, and growth. Beyond leading CS for $20M–$1.1B+ portfolios, I speak, mentor, and co-authored 'The Customer Success Talent Playbook', focused on people-centered hiring, leadership, and career growth in CS. At my core, I’m passionate about building teams, systems, and cultures that scale customer success and create lasting impact - for customers, for the business, and for the people behind both. 📫 Always open to connect, collaborate, or discuss ways to create meaningful impact together.
Published Oct 2025
Head of Customer Success and Account Management, reporting to CRO. Inventory Management Software, Payments, and AI forecasting, 9k+ customers. Specialized in Digital and Scaled CX.
Medical Device QMS.