Sandia Park, New Mexico, United States
Known for providing effective leadership and elite customer experience strategies. Throughout her career, she has displayed a proven ability to dramatically improve event capabilities, effectiveness, and outcomes for both internal and external stakeholders. She is a solutions-oriented communicator tireless in cultivating flourishing work environments aimed at enriching communities, memberships, and clientele. Career Highlights: ● 20+ years of measurable success from roles including, but not limited to Director of Events, Member Relations Coordinator, Conference, Wedding & Event Coordinator, Non-Profit Director, and CFO/Bookkeeper ● Successful internship with the prestigious Omni Barton Creek Resort & Spa resulted in transition to full-time role as Conference, Wedding & Event Coordinator for over 3 years ● Honored recipient of Five Who Care Community Service Award by ABC/KVUE News ● Coordinated and executed 3-Day Celebrity Pro-Am Ben-Willie-Darrell (Ben Crenshaw, Willie Nelson, Coach Darrell Royal); Managed 800+ people with golf, food & beverage on/off property, and live music - 3 years Professional Skill Set: ● Customer Experience ● Direct Report Leadership ● Strategic Planning ● Community Relations ● Project Management ● Event Design | Planning | Execution ● Non-Profit Organization Management ● Wedding Coordination | Vendor Management ● Sales | Marketing Strategy ● Budget Development | Bookkeeping ● Food and Beverage Management ● Catering | Catering Sales ● Customer Retention ● Trade Shows | Exhibitor Design/Preparation ● MS Office Suite/MS Visio/EZ Suite/IBS/Quicken
Volunteer CASA - Court Appointed Special Advocate is a trained, certified volunteer appointed by a family court judge to review all aspects of a family when a child or sibling set is in custody of Children, Youth and Families Department (CYFD). A CASA reports directly to the judge in the case.
Key Accountabilities: ● Responsible for providing galvanizing leadership to 4 direct report personnel aimed at managing up to 30 weekly events, meetings, dining/banquets (seating up to 300), wedding ceremonies/reception, and golf tournaments ● Relied upon as Banquet Department Head to ensure flawless service of serving staff, which includes food from kitchen to guests, plating food in the kitchen to hot boxes, scheduling of staff, and payroll ● Skillfully designs, promotes, decorates and executes quarterly all-member events, in addition to all holiday member functions such as Thanksgiving, Santa Brunch, and an Easter Egg Hunt with 3000 eggs ● Essential Wedding, Event and Golf Coordinator who meets with clients after contract is signed to determine custom or pre-designed menu, develops event timeline and décor, A/V needs, manages event, and follow-up Key Accomplishments: ● Catalyst to 28% growth in event revenue while decreasing expenses by 20%, resulting in lift to profit margin ● Launched new family and kid programs including Summer Camps, Art Classes, Kids Cook, and Family Science ● Successfully grew repeat event business from 10% to 70% within 2-years
Key Accountabilities: ● Responsible for seamlessly collaborating to strategize operational roadmaps with 6 Board of Directors ● Relied upon to cultivate and fortify relationships with school social workers while building program awareness ● Spearheaded donor-relations and fundraising, as well as grant writing and process navigation Key Accomplishments: ● Successfully grew program from 1 school serving 24 kids to 4 schools serving over 100 kids ● Wrote grant to MDS Foundation to fund supplies; Grant was continued for year 2 and the partnership continues
Key Highlights: ● Responsible for providing leadership to 6 direct report personnel capable of supporting 100 to 400-person events ● Relied upon for all budgeting, menu planning, staffing, and coordinating of all member events ● Developed new and original curriculum for daily Summer Camp and child programming