Kitchener, Ontario, Canada
• Responsible for scheduling Covid-19 collections staff across Ontario for a wide range of clients and projects • Provide general administrative support for project managers • Liaise with Contracts team to fill last-minute high-profile B2B collection requests and accommodate client needs • Onboarding functions including conducting interviews, leading virtual orientations, and new hire form submissions • Build strong relationships with employees and improve staff engagement when working remotely • Build the framework for scheduling and background documents for new initiatives • Responsible for directing employees on next steps for sick calls, following Public Health’s guidelines • Assist with employee timecard management for 300+ Covid collections staff
• Trained to cover the supervisor’s job functions and covered their vacations which included employee timecard adjustments and approvals, filling shifts for sick calls/emergencies, Daily Operations Reporting, and using the CEM/NCE systems to solve problems quickly and professionally • Worked alongside supervisor conducting interviews to hire exceptional new employees • As part of the laboratory renovation team, advocated for staff and patient needs and provided detailed insight which allowed for a more patient and staff friendly design • Experienced in conducting various audits and in creating memos outlining audit results, and opportunities for improvement • Created weekly schedules and entered schedules into the timecard management system • Evaluated staff during annual competency reassessments
• Successfully aliquots blood and urine specimens, operates centrifuge, maintains equipment, and packs Category B samples according to TDG requirements • Excellent typing speed and extensive knowledge of test codes • Broad knowledge of necessary systems (IntRlab, Kronos, CEM, NCE, Microsoft Office etc.) • Experience working in PSCs as a phlebotomist and performing data entry • Practical knowledge of many functional areas of the company, (specimen management, patient service centers, logistics, and materials), enabling effective and considerate decision making
• Greeted incoming patients, asking appropriate questions based on the testing required • Confirmed the accuracy of all patient information on requisitions • Performed ECGs and learned various troubleshooting methods to ensure an accurate ECG recording • Operated centrifuge, aliquoted blood and urine samples • Updated organizational system for stored requisitions • Answered incoming phone calls and responded to inquiries in a courteous and friendly manner
• Health and Safety Committee member • Led fundraising initiatives for the Dave Thomas Foundation for Adoption • Resolved customer issues in the most effective and friendly manner • Assessed customer survey results to determine improvement focus for the shift • Led huddles to motivate and direct the team to improve service and quality, and meet daily goals • Set up shift plan for the day based on the strengths of the crew members • Analyzed sales to make production decisions • Handled cash and related documentation • Coached staff
• Paid close attention to instructions to ensure order accuracy • Followed procedures for safe food handling and assembly • Trained new employees • Took initiative to find extra tasks when scheduled duties were completed • Kept all work stations sanitary and equipment maintained • Handled cash and related documentation • Led fundraising initiatives for the Dave Thomas Foundation for Adoption • Health and Safety Committee member