Costa Rica
Seeking new challenges and solutions every day. Entrepreneur, starter, self-learner, proactive. Interested in digital products, digital transformation and ethical AI.
- Supported the implementation of Anti-Money Laundering (AML) and Fraud Prevention solutions for financial institutions across Latin America. - Led project management activities, ensuring successful execution of medium to large-scale implementations while managing stakeholders and mitigating risks. - Developed and optimized SQL queries (MS SQL, Oracle) for data analysis, reporting, and database management, supporting fraud detection and compliance processes. - Analyzed internal and external feedback to continuously enhance product performance and alignment with client needs. - Managed issue escalations and system integrations, working with CRMs and ERPs to ensure seamless operations.
- Collaborated in the development and maintenance of a Learning Management System (LMS) to enhance the digital learning experience. - Assisted in troubleshooting and optimizing system performance to improve user engagement. - Worked closely with developers and instructional designers to implement new features and ensure platform stability.