Dublin, County Dublin, Ireland
Hi there, I am a meticulous Finance student and commercial operations professional with over six years’ experience supporting financial accuracy, reporting, and business performance across membership services, aviation, technology, and hospitality. I have strong capability in financial and operational analysis, KPI reporting, CRM and data management, and improving accuracy within core business processes. I work confidently with large datasets in Excel (pivot tables, lookups, dashboards), maintaining high standards of confidentiality, integrity, and compliance. In my current role with the Royal Irish Automobile Club, I support financial administration, membership revenue, and reporting procedures for a large and varied customer base, ensuring data accuracy, timely payments, and insight-led decision-making. Previous roles with the Dublin Airport Authority, Apple Brazil (via ITM Channel Marketing), and Bloomin’ Brands Group developed my analytical mindset and my ability to translate data into practical improvements in performance, cost efficiency, and service delivery. I am detail-driven, curious, and motivated to build a long-term career in finance particularly within Financial Operations, FP&A Support, or Business Performance roles where I can contribute to effective planning and strategy through reliable analysis. 🔍 Key skills: Financial & Commercial Analysis Reporting, Forecasting & KPI Tracking Revenue Processes: AR/AP & Reconciliations Budget Support & Cost Awareness Excel (Pivot Tables, Lookups, Visual Reporting) CRM & Database Management Data Integrity & Internal Controls Stakeholder & Client Engagement Process Improvement & Operational Efficiency
Delivered exceptional customer service by addressing inquiries and resolving issues promptly, improving in customer satisfaction ratings. Assisted passengers with check-in, baggage handling, and general airport inquiries, maintaining a positive and professional demeanor. Collaborated with team members and other departments to ensure seamless service delivery and operational efficiency. Utilized internal controlling systems for customer management and reporting, enhancing data accuracy and response times. Supported the planning and execution of major airport events, ensuring seamless operations. Collaborated with cross-functional teams to enhance airport services and customer satisfaction.
• Managed administrative tasks including typing, dictation, and maintaining filing systems for a remote office in São Paulo, Brazil. • Ensured strict confidentiality and professionalism in all interactions and materials, supporting seamless business operations. • Developed strong organizational and communication skills while handling various office support duties.
Responsible consultant for implementing the Apple shops programme of trainings and sales on retails in São Paulo by means of sales promotion and customer service which helped in the growth since the company's programme started in Brazil. Engaged with initiatives as workshops about iOS and Mac OS X systems and B2B for clients aligning strategies with business to transform and scale the organisation; helping our partners to increase their market share. Responsible for sustainable management strategy of sales and development of teams for Fnac and Fast Shop such as succession planning. Established and managed computer technology consulting company specialising in built sales and support. Conducted due diligence processes to reach new markets. Conducted workshops to present the systems and the applications related to gadgets and new products.
Specialist in books and music department.