São Paulo, São Paulo, Brazil
More than 20 years of experience in areas such as logistics, manufacturing, continuous improvement and retail. Oriented to financial and operational results, focusing in safety and quality. Extensive experience in cost reduction projects through the application of Lean Manufacturing and WCM. Negotiation with internal and external customers and great communication skills with all organizational levels. Strong and dynamic leadership with genuine interest in employee progress.
Responsible for the implementation and operation of the Fullfilment Receiving Center. Responsible for delivering the results of safety, engagement, finance, operational SLAs, seller NPS, efficiency and quality. Direct leadership of operations teams, continuous improvement, quality, customer experience training and inventory. Indirect leadership of all support areas such as maintenance, safety, finance, transport, loss prevention, people, S&OP, internal system, planning. Mentor of the women's development program in Mercado Livre's logistics.
- Responsible for warehouse, transport operations and process engineering team; - Member of the Brazilian innovation committee responsible for removing barriers to accelerate the digitalization and innovation process in operations; - Responsible for the development and implementation of growth strategies; - P&L accountability and budget management; - Provide all the support necessary for operations to work with maximum performance, safety and quality. - Customer management: needs identification, negotiations, contract renewals, fostering support and operational teams in constant search for cost reduction.
- P&L accountability, budget management and contracts negotiation; - Performance, safety and quality management; - Development of a high performance and autonomous team; - Customer management: results presentation routines, cost reduction project leadership, active participation in the implementation of strategic projects for them.
Responsible for the development, implementation and governance of the company's own operational system, in order to standardize, improve performance and engage employees in all Brazilian operations.
Responsible for improving the OSA (On Shelf Availability) results by identifying and solving process problems in all stores in Brazil, aiming the increase of the product's availability.
- Direct and indirect team management; - Responsible for implementing Routine Management, 5S, TPM and structuring the governance model in Avon Distribution Centers in Brazil; - Governance of the “Strategy Deployment” process.
- Direct and indirect team management; - Governance of the “Strategy Deployment” process; - Leadership of the TPM and Lean Manufacturing program: 12% increase in OEE; - Management of operational development activities such as “Skills Matrix” and training instructors: increase in the development rate of operational skills by 13%; - Leadership of the inventory process improvements in Supply Chain (warehouse, logistics operators and third parties): inventory accuracy increased by 65%.
- Team management; - Project management with focus on productivity in the cosmetics processing/manufacturing area: reduction up to 50% in the batch cycle time.
- Leadership of the “Autonomous Maintenance Pillar” (TPM), responsible for structuring and standardizing activities in 3 factories, order picking and infrastructure; - Leadership of KAIZEN’s loss reduction (setup, minor stops, breaks etc) with gains up to 40% in OEE.