City of Cape Town, Western Cape, South Africa
As an IT Manager specializing in digital transformation and optimization, I thrive on leveraging technology to drive business growth and efficiency. With a strong background in managing complex IT projects, I focus on creating innovative digital solutions that streamline operations, enhance user experiences, and deliver measurable results. I am passionate about helping organizations adapt to the digital age by integrating cutting-edge technologies and optimizing their existing processes to maximize performance and value. No-one knows everything, my attitude and open personality drives me to build strong, ethical, memorable impressions that creates relationships which makes me very resourceful and before end of business I will have the answers to your questions.
• Develop and execute a comprehensive digital strategy in line with the organization's overall objectives. • Identify digital opportunities, assess potential risks, and recommend strategies to leverage emerging technologies. • Collaborate with business leaders to align digital initiatives with their strategic goals. • Sets up server monitoring and reporting system. • Ensures server capacity and processing power is optimal for business needs. • Sets up and monitor system backup mechanisms. • Implements Disaster Recovery Plan • Implements necessary security systems & policies. • Ensures up to date & recorded use of all software licenses to ensure compliance. • Provide visionary leadership and guidance in the selection, implementation, and management of digital technologies, systems, and infrastructure. • Investigates best technology resources for business requirements by attending technology seminars and keeping up to date with latest technologies. • Evaluate and recommend new technologies, software solutions, and platforms to improve business processes and enhance customer experience. • Oversee IT governance, policies, and standards to ensure compliance, security, and data privacy. • Drive the digital transformation agenda across the organization, fostering a culture of innovation and continuous improvement.
1. Infrastructure management • Server management • Capacity management • System road map • User support • Asset management • Servers to be operating at optimum efficiency • Proactive server monitoring • Capacity of all infrastructure proactively managed • System road map to be maintained and assessed with any developments • Users supported timeously • Assets tracked • Asset maintenance and replacement planned and executed 2. Information management (Software Engineering Dot Net Core Specialist) • Systems integration and development • Backup management • Data structures management • Software systems management and development • Email management • System integration and development planned and managed • Backup systems managed • Data structures formalized and maintained • Overall management of QX, Qlikview, Datatim, Dipar, SQL, data dumps, Pastel, UPS • Capacity management of all above systems • Email accessibility and security managed 3. Risk management and security (Development of Company I.T Policies) • Risk policies • Protection of data policy • Access control policy • Passwords and security policy • IT risks assessment • Risk policies developed and maintained • Security of data and all systems managed • Access control developed and managed • Password protocols and management • IT risks continually assessed and managed • User protocols and user training (Via Virtual and online infrastructure) 4. Innovation & best practices • Best practices • Create and implement Innovative systems • Internally best practices throughout the company implemented • Best practices from external sources assessed and implemented where relevant • Innovations presented to management and implemented where relevant 5. Service provider management • Relationships • Maintenance and developments • Relationships with all IT service providers managed • Maintenance and developments managed between Zest and service providers • Compliance to service agreements
I.T Group Service Delivery Manager Senior Onsite support / Managing a team of 9 engineers, remotely and rendering service delivery on multinational scale. Ensure maximum up time on all group wide systems. Liaising with third party vendors and consultants Domain migration project lead to cloud Office 365 and Lync, Skype for business Admin SLA setup and maintaining (Internal for the group) Help Desk Management Providing a transparent feedback mechanism between users and technicians Contract manager (External) Reporting on Service desk and technical staff stats Career path planning for technical staff
Providing Infrastructure support according to the SLA manned by SITA and the client. Implementing I.T.I.L Framework to accomplish tasks and objectives.
Chubb security employed me as regional ICT Manager for the Western Cape to grow their infrastructure. Ensure the Company code of ethics is adhered through my role as I.T Manager for the region and performing duties in line with internal SLA, (Service Level Agreement) Server Management, Active Directory 2003 End user support and server-side support. Ensuring maximum up-time of all and Microsoft Servers. Ensuring integrity of data and backups. LAN/WAN Infrastructure planning and implementing. Installation of new Servers and switches. Maintaining general network. Liaising with vendors such as Ecomm, Laser, for installations of High-Sites for coverage to client’s premises. Site monitoring and maintenance on equipment. Maintaining User profiles via F5 Servers at Telkom “The Knoc” Mcafee EPO version 4 Server Administrator./SQL Database Admin Liaising Telkom engineers with maintaining support on USA Based Mail Exchange for users. Weekly reports on sites in Western Cape to JHB Head Office on communication and data lines, UPS and Generator systems, high site communications and general network security. Maintaining hardware / software licenses for contact center. Ensuring data line integrity and uptime for contact center