Durban, KwaZulu-Natal, South Africa
I am a professional individual with experience in Banking and Contact Center environments with external sales exposure who has gained alot of skills and knowledge over the years ranging from customer service and retention, upselling, product knowledge and professional ethics. I am willing to learn and take on new challenges I am a people's person a individual who are always up for a challenge and a new adventure. I will add great value to your company and its people. Regards Julian Jansen
Selling DSTV insurance to all dstv customers.
Assisting students with registration and career guidance
Assisting clients with their finances which needed restructured based on affordability and arrange new payment plans
Stock control and ordering of supplies General administrative tasks
My core product was personal loans/consolidation loans (Not debt review) I also cross sell and open the following Nedbank product's. T&C apply to all banking related products that I assisted with. 1. Transactional Accounts 2. Funeral cover 3. Investments 4. Overdraft facilities 5. Credit cards As a service agent I answer inbound calls some of the queries I assisted with. 1. Request of bank statements 2. Increase of card limits. ( Monthly and daily limits ). 3. Place notice of withdrawal on investments. 4. Blocking of lost and stolen cards and ordering new cards for client either at a branch of they choice or a face delivery. 5. Report also any suspicious fraud activities and escalate it to our relevant fraud department. 6. Also educated the clients about digital platforms from internet banking to cell phone banking where they can do most of they daily banking by saving money and time.