Tokyo, Tokyo, Japan
Some careers follow a straight line. Mine has followed the complexity. I spent the better part of a decade in financial and investor services, where operational risk and governance weren't buzzwords — they were the job. That foundation eventually brought me to Japan, where I now lead governance and change initiatives inside one of the country's major mobile telco companies. The through-line across both worlds: I help organizations make sense of how they operate, fix what's broken, and build structures that don't fall apart under pressure. If that resonates with the work you're doing, I'd love to connect.
• Managing multiple initiatives and projects across corporate governance and quality governance on business operations.
• Managed project to improve TLM STP (system automated matching) rates to transform the current business operating model by redeploying efficiency gains to optimize digital transformation. • Managed multiple cross functional change initiatives in terms of macro developments, process reengineering and integrating data analytics to increase operating efficiency. • Completed procedural documentations across 150 End User Developed Applications (EUDA) to close out audit points. • Managed APAC reconciliations teams across Australia, Hong Kong & Singapore for both Transfer Agency & Custody business.
• Managed consolidation of data for all operational teams across the globe for Management Information (MI) & KPI Performance reports for global operating leadership team. • Optimized existing reporting tool and process flow via VBA that have significantly reduced manual intervention.
• Facilitate change request submissions and follow through until completion. • Managed the TLM Support team that provides global coverage for application users. • Enhanced / reengineered high risked macro templates across department that led to process efficiency gains by one head count. • Automated and streamlines MI reports for senior management.