Ramsbottom, England, United Kingdom
I’m a Technology and Operations Leader with a passion for building resilient, data-driven organisations. Over my career, I’ve led technology, data and operational resilience strategies that align with business goals to deliver tangible outcomes - stronger resilience, lower risk, improved compliance and measurable cost savings. I thrive at the junction of strategy, governance and delivery, translating board-level vision into executable programmes that strengthen cyber posture, optimise operations and unlock value through insight. My work centres on making technology meaningful to the business, whether by improving time-to-insight, reducing incidents or enhancing recovery capability. Key highlights include: • Designing and implementing enterprise technology and data strategies that improved efficiency, resilience and scalability. • Establishing cybersecurity and governance frameworks aligned with ISO and GDPR, achieving stronger audit results and reduced incidents. • Delivering continuity and disaster recovery programmes that enable faster recovery and operational assurance. • Leading cross-functional teams (CISO, IT, PMO, CyberSec, Analytics) that improved collaboration, performance and retention. • Building analytics and Power BI dashboards that turned complex data into actionable insights for decision-makers. I believe effective technology leadership is about clarity, collaboration and measurable impact, ensuring that every initiative improves resilience, efficiency or trust. If you’d like to connect, collaborate or exchange ideas on technology, data or operational resilience, I’d be delighted to hear from you.
At BBRS, I lead the organisation's technology, data, and resilience functions; shaping strategy, driving digital transformation, and ensuring security, compliance, and operational continuity. I connect technology with business outcomes, strengthening systems, processes, governance, and cross-functional collaborations across the organisation. Key achievements: • Delivered and embedded the Technology, Data, and Resilience strategy; improving architecture, governance & cybersecurity, and enabling scalable growth. • Designed a five-year technology roadmap that streamlined processes, boosted resilience and reduced delivery times by over 50%. • Established ISO and GDPR-aligned cybersecurity frameworks, improving audit maturity from startup to Level 5; whilst achieving zero medium or high findings in annual penetration testing. • Led the design and annual testing of our Business Continuity & Disaster Recovery strategy, cutting recovery times from weeks to days and ensuring uninterrupted service. • Chaired the Technology Board, introducing structured change governance that aligned all technology decisions with strategic priorities and eliminated unplanned outages. • Directed data governance and compliance programmes, reducing non-compliance incidents by 100% and improving data quality across business units. • Built and led cross-functional teams spanning Cybersecurity, IT, DevOps, PMO, and Analytics; fostering collaboration and improving delivery performance.
At the Financial Ombudsman Service, I supported digital transformation and insight-driven decision-making through data analytics, process improvement, and stakeholder engagement. I focused on turning complex data into practical, actionable insight for operational and strategic leaders. Key achievements: • Delivered end-to-end transformation projects, improving process efficiency and maintaining high service standards. Additionally, developed employee-count analytics that enhanced workforce planning, optimised delivery capacity/forecasting, and improved budget management across the department. • Built advanced dashboards and analytics tools, translating large datasets into insight that drove cost savings and operational efficiencies. • Produced detailed project artefacts, business cases, and stakeholder reports, improving alignment and execution across project lifecycles. • Led cross-departmental workshops and training sessions, boosting adoption of new systems and enhancing data literacy across teams.