Julia McClure Sterner

Driving Operational Excellence Through People, Process & Platforms

Atlanta, Georgia, United States

About

Project management | Process improvement and development | Website design and development | Mobile design and development | User experience | Mobile strategy

Experience

  • Manager, Account Operations at Arrive
    Mar 2025 - Present · 1 yr 5 mos

    Develop and implement operational strategies to optimize performance across teams Analyze data and evaluate processes to identify opportunities for continuous improvement, creating actionable recommendations Partner with cross-functional leaders to design and execute initiatives that enhance client satisfaction and streamline workflows Oversee the effective utilization of tools to maximize team efficiency and outcomes. Provide hands-on leadership and mentorship to team of 5 direct reports, fostering growth and accountability Act as a liaison between client-facing teams and other internal departments to align resources and priorities

  • ParkMobile, LLC (5 yrs 9 mos)
    • Associate Program Director
      Apr 2023 - Mar 2025 · 2 yrs

      Projects: Global platform migration, cloud engineering

    • Senior Project Manager
      Mar 2021 - May 2023 · 2 yrs 3 mos

    • Project Manager
      Jul 2019 - Mar 2021 · 1 yr 9 mos

  • Travel at Career Break
    Aug 2018 - Jul 2019 · 1 yr

    Please reach out to me if you would like to see my travel blog.

  • Traffic Manager / Digital Project Manager (Contract) at The Home Depot
    Aug 2017 - Aug 2018 · 1 yr 1 mo

    Lead traffic manager for team of 17 designers and lead project manager for team of 6 designers. As administrator for Workfront project management platform with over 500 users, improved process for onboarding new users and training documentation. Created new project templates for design team to improve timeline accuracy, project reporting and capacity forecasting

  • Mobile User Experience Project Lead (1-year contract) at UPS
    Oct 2016 - Aug 2017 · 11 mos

    My goal is to remove roadblocks to giving our customers the best mobile experience on apps and mobile devices. I solve problems and bridge communication gaps, whether it's acting as a liaison between a designer and a developer or enabling our customers and the data to decide what the best decisions are.