Tallinn, Harjumaa, Estonia
Experienced customer support specialist with an extensive background in logistics, public, and financial sectors, seeking a role to make positive impact using my diverse skills and competencies.
Establishing and maintaining customer relationships, responding to customer inquiries, and resolving customer complaints. Making proposals to improve the efficiency of the customer service process, documenting communication with customers, and processing customer accounts and files.
Advising clients on health insurance and health insurance benefits. Processing individual applications and inquiries and preparing notifications in accordance with the regulations. Ensuring accurate data in the health insurance database and participating in development projects.
The daily tasks involve communicating with clients via both phone and email channels. Advising, providing information, and resolving potential issues through identifying customer needs. For the purpose of ensuring maximum customer satisfaction, maintaining close and open collaboration with sales managers. Handling customer service center inquiries and resolving complaints, processing benefits. The main goal of the position is to provide comprehensive information to customers about provided and upcoming services via phone and email, improve service and work quality, and ensure effective quality control, as well as manage the e-service environment. Receiving inquiries from customers or other units via phone and email, appropriately registering them in the CRM, resolving issues, composing responses, and communicating with customers according to the applicable guidelines. Based on customer needs, finding and providing suitable solutions, proactively introducing and recommending products and services of AS Eesti Post, thereby ensuring high-quality customer service and high customer satisfaction. Performing activities related to customer credit and invoice payments. Creating and managing user accounts for customers in e-service and conducting rights checks. Creating customer contracts and ensuring the accuracy of contract data.