Stockholm, Stockholm County, Sweden
- Plan and execute marketing and communication activities together with B2B customers and partners. - Produce and adapt marketing content for digital platforms, newsletters, and sales materials with a focus on customer engagement. - Analyze campaign performance and KPIs to guide improvements and strengthen partnerships. - Collaborate cross-functionally with Sales, Product, and Operations teams to align marketing efforts with business objectives.
- Identified and drove business opportunities within existing accounts to increase growth and retention. - Built and developed long-term customer relationships through proactive outreach and regular follow-ups. - Managed customer cases and resolved issues efficiently to ensure high customer satisfaction. - Collaborated cross-functionally with Sales, Product, and Marketing teams to optimize the customer experience. - Monitored KPIs, retention, and usage data to improve the customer journey.
- Managed real-time traffic coordination by overseeing routes, deliveries, and a fleet of 600 drivers across the Nordics to ensure efficient operations. - Resolved operational issues quickly and proactively through close communication with drivers, partners, and internal teams. - Handled customer inquiries via phone, email and chat. - Tracked delivery metrics and service KPIs to refine processes and improve customer outcomes.
- Learned Korean while working and then moved to Seoul
- Student assistant for four special needs children